Moonlight 25" Expandable Hardside Spinner Suitcase
Product details
Web ID: 6497265Inaccurate description
Online description states external dimensions are 30x21x12.5. This is very inaccurate. The tag on suitcase says "28 inch spinner." The measurements are a few inches shorter/less than the description. I have emailed the company twice with no response yet. The design is pretty, though. Just disappointed as I thought I was getting a larger suitcase.
Customer review from americantourister.com
Response from americantourister.com
Hello, thank you for taking the time to provide this feedback. Making sure our customers are supported and satisfied with their purchases is extremely important to us, so we're sorry to hear that didn't come through in your experience. We will reach out shortly to follow up and ensure you get the support you need.
Did Not Survive First Trip
Boasted as an “extremely lightweight and durable spinner featureing ABS scratch resistant texture", this hard sided luggage could not survive one roundtrip through a normal itinerary consisting of airports, hotels, and a cruise. I purchased three of them to replace American Tourister soft sided luggage. The outer shell fatally cracked (i.e., so much so that it would be unwise to use going forward) on two of them, which leads me to believe that going “lightweight” seriously compromised its ability to be “durable.” All three of them were covered in scratches all over their outer shells, which makes the “scratch resistant texture” claim highly suspect. Note: I do not care about scratches. The scratches were expected to a certain extent. I mention the scratches for those that might care more than me. Final Thoughts: I regret buying this luggage. I would not recommend unless they are used in the following manner: never packed with anywhere near 50 lbs., and never touched by others (i.e., never give to airline, hotel, etc.). In this specific scenario, they might live up to their lofty billing.
Customer review from americantourister.com
Response from americantourister.com
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Very happy with this purchase
Lightweight. Wheels spin smoothly and easily. Very cool looking.
Recommends this product
Customer review from americantourister.com
Beautiful print! Quality luggage!
I bought this because I fell in love with the print. The detailing of this luggage is so nice and it is super smooth. Very eye catching and I will be using this luggage for years to come.
Customer review from americantourister.com
Very disappointed
I purchased a whole set of these in May of 2024 but have only used the largest one so far. I used it for the first time on July 19th. We noticed that it wasn't standing up straight when we arrived at our destination. Upon closer inspection, we found that one of the wheels was poking into the suitcase itself. The surrounding material was cracked. I can't begin to tell you how disappointed I was to discover this. I am also afraid to use the other two. I realize that baggage handlers at US airports can be a bit rough, but I think these luggage pieces should be able to withstand it.
Customer review from americantourister.com
Response from americantourister.com
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
NOT sturdy. Cracks easily
I have had my American Tourist suitcase for a little over a year. The past two times I have received it back from Southwest Airlines it has been cracked. First time was a corner crack and tonight it was cracked even more. I requested this suitcase from my spouse as I heard nothing but great things about the brand but now I am concerned about the sturdiness of this suitcase. I do not recommend to others as I had at the beginning of our purchase.
Customer review from americantourister.com
Response from americantourister.com
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Cheaply made I think broken after third use
My mom bought this set for my husband and I, at first I did not like the design with the whole space theme I thought it was child like but I got over it quickly. I did like this set until the whole wheel portion of shell cracked almost all the way off. We’ve only used this a few times as we only travel once or twice a year so this had me really upset because she got it Christmas before this past one so there is no way to return but it was stored away in closet when not being used so it should have never broke this way.
Customer review from americantourister.com
Response from americantourister.com
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Small
The dimensions are off. It is 4 inches smaller than online says. Too late to return and get bigger. But who knows if thoes dimensions would be correct.
Customer review from americantourister.com
Response from americantourister.com
Thank you for this feedback! We're sorry to hear that this did not meet your expectations. We want to make sure that you're satisfied with your purchase, so we will reach out shortly to see if there's anything we can do to assist and make this right for you.