ARRISSURFboard SB6190 Cable Modem 1.4 GBPS-WHT
Shipped and sold by Virtual Supply
$99.00
Low Stock
Offers & perks
6-month financing with Macy's Card.
Product details
Web ID: 18474705Discover more options
Sponsored
Limited-Time Special
23 reviews
ElleB
6 months ago from Seattle,
Not what I hoped
I went through great lengths to get my Arris modem. Painfully so. Long story. Now that it's been up and running I'm not seeing a change from my old modem. Things get dropped on a daily basis and I feel like the buffering sign is an actual TV show. I didn't expect miracles, but I did expect it to work on a basic level. I am not happy with this purchase.
Customer review from shop.surfboard.com
Cms1
9 months ago from TN
Perfect except
I purchased this video specifically because it's white. I needed a white one because my connection is above my fireplace mantel in the living room. While the modem is white, the power cord is black, which is awful.
Customer review from shop.surfboard.com
Mistake
1 year ago from Ellington, CT
No router
Bought this thinking it also was a router. My mistake. Would like to return as my Arris SBG10 is still good.
Customer review from shop.surfboard.com
Stan
4 years ago from New York State
Arris Surfboard SB6190
This was a replacement for the next model down that was ruined by a lightning strike. I decided to buy the next model in the SB lineup because mine was already 6 years old and I figured Arris might obsolete it or Charter Communications wouldn't support its use. Like all of Arris products, it was easy to unpack and install. Charter identified the new equipment and initialized it remotely. I was back up-and-running within 20 minutes.
Recommends this product
Customer review from shop.surfboard.com
raski321
4 years ago from Ohio
Not satisfied
My SB6190 performed well but had a short life. It failed after six months.
Customer review from arris.com
NetworkEngineer
4 years ago from New York, NY
Good concept, flawed execution
I bought this modem six years ago and it was very solid/stable. It did what it needed to. About a month or so ago I started getting random dropouts then it completely stopped working. Six years is a good run and I was planning to upgrade to a DOCSIS 3.1 modem anyways, so I opened it up and found out what the failure was. The modem generates a lot of heat (which discolors the plastic case, fyi) and the heat sink on the processor is held on by plastic clips. Over time the heat, apparently weakened the plastic to the point they snapped and the heat sink fell off (it's mounted sideways). My guess is that the lack of the heat sink is why the modem started dropping out and then eventually fried. This is just poor manufacturing on an otherwise good product. If they ahd used metal screws, instead of plastic clips... I'd still be using mine today.
Customer review from arris.com
Jim52
5 years ago from Flagstaff, AZ
Great upgrade!
We bought this product because we upgraded our internet service and our older Arris modem needed to be upgraded. The ordering was easy. The item arrived promptly. It was easy to set up and get running. It seems to be doing it’s job!
Recommends this product
Customer review from shop.surfboard.com
Another Review
Just not a problem to use these guys. Never going to need another router with this one working
Recommends this product
Customer review from shop.surfboard.com