PA248CRV 24.1 in. WUXGA 1920x1200 75Hz 5ms LED LCD IPS Monitor
Product Details
Web ID: 17487186What good are the USB ports?
Display looks great and installs quickly, but I'm greatly disappointed to learn that the USB ports on the back and underside of the monitor apparently aren't powered, and therefore aren't good for any external use, e.g. a speaker or a camera. I'm puzzled as to why they're even included. I called the help line several times and was told they are for internal use (?) and that external devices need to be plugged directly into the computer. This makes no sense. The ProArt display that this one replaced had 4 USB ports that worked just fine. Go figure.
Customer review from https://www.asus.com
Response from https://www.asus.com
Dear Valued Customer, Undoubtedly, the display looks great. We do understand the inconvenience this may have caused if are experiencing issues connecting an external speaker or camera. The USB-C does support power delivery and audio output to connect an external speaker system. To resolve the issue, please check if the PC meets the system requirements of the monitor. If it does, please ensure Windows and the PC's chipset and video drivers are up to date. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty