City Select LUX Second Seat Kit
Product details
Web ID: 5225725You don’t care about families!
This stroller is now useless to me. Very disappointing and you should be compensating people for their loss or providing an alternative! You haven’t responded to anyone’s feedback. You don’t care about families and you should be totally canceled!
Customer review from babyjogger.com
Response from babyjogger.com
We apologize for the inconvenience you have experienced! You will be contacted shortly by a member of our Consumer Care Team.
disappointed LUX growing family
I am also extremely disappointed with the baby jogger brand. I too bought the LUX stroller because of how specifically it was marketed to a growing family. Now we are unable to get the second seat attachments to make the stroller usable without being price gauged by other sellers if anything is available at all. The brand really let down me and others I know that are first time parents making an investment in a stroller to grow with your family.
Customer review from babyjogger.com
Response from babyjogger.com
Thank you for taking the time to share your experience with us for the City Select Lux Second Seat Kit! We are always looking for ways to improve and we appreciate all of your feedback and insight!
This stroller can't grow with my family anymore
I purchased the City Select Lux in 2020 but now I learn it's discontinued and I can't buy any of the accessories or other products. It is so bizarre to me that other strollers wouldn't be compatible. Why can't I use the City Select 2 second seat adapters on the Lux? Why can't I purchase the bench seat anymore? The biggest reason I bought this stroller was for its versatility and adaptability but it's no longer versatile or adaptable. It's just a giant single child stroller. This was a huge investment down the drain, which is a shame because we like this stroller. Is there no way to get these products still? Why didn't Baby Jogger notify its customers? I registered my stroller and would have snatched these products up right away had I known the Lux was going to be discontinued. This is very poor customer service.
Customer review from babyjogger.com
Response from babyjogger.com
Thank you for taking the time to share your experience with us about the City Select Lux Second Seat Kit! We are always looking for ways to improve and we appreciate all of your feedback and insight!
Very Upset
I bought the City Select Lux in 2021. I specifically chose it over the uppa baby for the bench seat. Now that I’m expecting my second, I find out that the stroller is discontinued and you cannot find a bench seat or second seat anywhere! This is very upsetting that such a new stroller you cannot get parts for and it is not interchangeable with any other baby jogger parts. It would have been nice to know at least they were planning to discontinue so I could not have bought it, or bought the parts I needed before it sold out. What a waste of money.
Customer review from babyjogger.com
Response from babyjogger.com
Thank you for taking the time to share your experience with us! We are always looking for ways to improve and we appreciate all of your feedback and insight!
Very Disappointed
Bought the Baby Jogger Lux less than two years ago for my first son and now have a second baby and I can’t purchase second seat!? This came highly recommended by my sister in law’s that also own baby joggers but after hearing of it being discontinued and they are not compatible our family will no longer be purchasing any of your products! What a waste of money! How disappointing and frustrating this has been!
Customer review from babyjogger.com
Response from babyjogger.com
Thank you for your feedback. You will be contacted shortly by a member of our Consumer Care Team.
2nd Seat Kit RESTOCKING IN MARCH!!!
Good news! Just talked with customer service and they are restocking the second seat kit in March 2023. Sign up to get notified once it’s back in stock.
Customer review from babyjogger.com
Response from babyjogger.com
Thank you for taking the time to share your experience with us! We appreciate all of your feedback and insight!
Disappointed
I love my city select luxury stroller. I purchased it with the expectation that it could grow as our family does. Now that I’m searching for a second seat with the arrival of our second it looks like that is not an option without purchasing a whole new stroller. How disappointing.
Customer review from babyjogger.com
Response from babyjogger.com
Thank you for your feedback about the City Select Lux Second Seat Kit. We’re sorry for the inconvenience you have experienced. A member of our Consumer Care Team will reach out to you shortly.
Nope! Disappointed like everyone else
Purchased this in 2021 for my daughter knowing we wanted to grow our family and heard great things about baby jogger and now they discontinue their second seat?! Silly and losing business. Bring it back!
Customer review from babyjogger.com
Response from babyjogger.com
Thank you for your feedback about the City Select Lux Second Seat Kit. We’re sorry for the inconvenience you have experienced. A member of our Consumer Care Team will reach out to you shortly.