Series Two 14.25" Firm Mattress Set - King
Type: Set with Standard Profile Box Spring
Product details
Web ID: 18885521Sag in two weeks. Sounds like a plastic bag very loud
Not sure if this sag was there when they delivered it but we just changed sheets 2 weeks after getting the mattress ac there is a noticeable sag where we dont even sleep... at the end of the bed. If you sit there it is very noticeable. Also the bed is VERY loud. I'm not sure if that is supposed to break in but it sounds like someone wringing a plastic bag. We've slept on the bed maybe 10 times. Will be calling to exchange in the morning.
Customer review from Beautyrest
Response from Beautyrest
Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The issues you are describing does not sound normal. We highly recommend reaching out to your original purchasing store and filing a warranty claim so this can be looked at. If your mattress is found to be defective, you should be able to get a replacement. We hope this helps!
firm
WE bought the firm but its quite soft. would have liked it a little more firm
Customer review from Beautyrest
Beautyrest Black
Purchased Series two firm. Very comfortable!
Customer review from Beautyrest
Comfort with Support
Comfort with support and finally a good nights rest!
Customer review from Beautyrest
First night on Black Series 2 Firm mattress.
I had a good night's sleep.
Customer review from Beautyrest
Good bed
Feels fine so far
Customer review from Beautyrest
Just delivered!
Although it's too early to tell much, it seems that it will be fine. So far, a better " how I feel the next morning" experience.
Customer review from Beautyrest
Response from Beautyrest
Hi Juan V, thank you for reaching out and sharing your feedback. We're thrilled that you're sleeping well on your new Beautyrest Black Series 2 Mattress, and we hope you love it for years to come. If you have any questions in the future, please reach out to our Customer Service team using support@beautyrest.com. Our team is happy to guide you from there!
To soft
The top of the product is not my favorite feel with the large buttons. It mays it feels so uneven to me. The firm of the mattress seams soft to me. In fact I am exchanging the mattress to for your extra firm flat top mattress today.
Customer review from Beautyrest
Response from Beautyrest
Hi there, thank you for taking the time to provide us with your honest feedback about your mattress experience. While we are sorry to hear that you are not enjoying the mattress, we are happy to hear that you are able to do an exchange for an extra firm mattress to better serve your sleep!