Series Two 15.5" Medium Mattress Set - California King
Product details
Web ID: 18076834321 reviews
Mattress defect
Very upset about our mattress one side is firm the other is very say. Has to be a defect.
Customer review from Beautyrest
Response from Beautyrest
Hi Rose A, thank you for reaching out and sharing your feedback. We're sorry to hear that your new Beautyrest Black Mattress may have a defect. We back our mattresses with a 10-year limited warranty, and we recommend reaching out to your retailer to start a claim. If you purchased from Beautyrest.com, please reach out to our Customer Service team using warranty@beautyrest.com. Our team is happy to guide you from there!
So far so good
Breaking in just fine - build quality, I suppose, could be better - tufting stitching has already come away from top layer. Still, happy with the purchase and series 2 firm feels supportive and stable.
Customer review from Beautyrest
Amazing !!
Loving my new black beautyrest series 2!!! Plush and very comfortable!!
Customer review from Beautyrest
Expensive Lesson Learned
THE QUALITY ON THE SHOW FLOOR DOES NOT MATCH WHAT THE CUSTOMER RECEIVES. Tried this mattress out at the Boscovs in the Easton location. The mattress had the perfect firmness for the both of us and I didn't feel his body weight transfer to my side. So of course we ordered. The delivery & set up was perfect. However, this is NOT the mattress we picked out from the store. The tag on the mattress says so but this mattress is hard as a rock! If my husband even thinks about moving I feel that!! If he scratches his head I feel that. I'm so upset! We should've just gotten a Kingsdown or stayed with Stearns & Foster.
Customer review from Beautyrest
Response from Beautyrest
Hi there, thank you for taking the time to review your mattress we are sorry to hear that the mattress you received is not providing you with the sleep experience you were expecting. Typically the mattresses on the show floor have had time to be used by others and be broken in. The new mattress you received will be a little more rigid when it first arrives but will soften up over the first few weeks. During the first two months of owning the mattress, we recommend rotating the mattress 180 degrees to ensure even break-in of the foam. If you are still within your retailers return or exchange period we also recommend reaching out to them to see if they can return or swap out your mattress. Each retailer has their own return and exchange conditions, so it would be best to reach out to your retailer directly for more details on what they can offer. We hope this helps!
Not completely satisfied…
Firmer than what we thought it would be.
Customer review from Beautyrest
Response from Beautyrest
Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the experience you are looking for. If you are still within your original retailer's return or exchange period, we recommend reaching out to them to see if you still can do so. If you want to keep the mattress and do what you can to make it softer, adding a plush mattress topper is a good way to add some extra softness to the mattress if needed. We hope this helps!
Comfy
Comfy mattress on first night
Customer review from Beautyrest
For a great sleeping experience
It's my opinion, that this mattress, with it's consistently firm support, gives you a great sleeping experience!!
Customer review from Beautyrest
High quality mattress
Very supportive but still some give to provide comfort
Customer review from Beautyrest