Harmony Cayman Series 13.5" Plush Mattress- Queen
Product details
Web ID: 11993375Poorly stitched
It's a comfy mattress, but the stitching on the swale around the top attaching the sides is uneven. The store is sending a rep to evaluate. This looks like a factory second
Customer review from Beautyrest
Too Early to Tell
My son has had the mattress for only two days so I can't review it at this time. Seems to be a good fit for him.
Customer review from Beautyrest
Beautyrest Harmony
Still in the break-in period so mattress is still rather firm. But the mattress in the store was comfortable.
Customer review from Beautyrest
Beautyrest Harmony Tides Extra Firm
So far so good. Good price and seems to be quality
Customer review from Beautyrest
Mattress sides sag
Both sides of the mattress have broken down just six months after purchase. We both have struggle to keep from rolling off the side.
Customer review from Beautyrest
Response from Beautyrest
Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The issues you are describing do not sound normal. We highly recommend reaching out to your original purchasing store and filing a warranty claim so this can be looked at. If your mattress is found to be defective, you should be able to get a replacement. We hope this helps!
@ 150 days of having this mattress my back is Killing me. Complete soreness. Miserable!!!
Response from BeautyrestSleepExpert
Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the comfort you are looking for. We recommend a mattress topper to help when a little bit more softness needs to be added to the mattress. If you are looking for additional support we recommend a hard latex topper. We hope this helps!
Enrique and Oscar were very polite, professional and efficient. The delivery was quick and easy. We love our new mattress.
loved it but then hated it
I loved this mattress the first time I got it but then hated it when both sides of the mattress sank and we would just roll off the bed and then got another one that was a replacement and then within a month, it did the same thing. I'm about 100lbs and my husband is around 150lbs so there really isn't any reason why the mattress should be doing that but even if we were heavier, why would it do that anyways? Love the softness and the pillowtop but if I can't even lay on the bed without worrying about rolling off, what good is it for me to use. I want to enjoy a good nights sleep and with this, we can't even do that. Really disappointing since I got rid of my original mattress that I had for over 10 years and it was still perfectly fine and comfortable to have to get this and then have to buy a whole brand new mattress is sad.
Customer review from Beautyrest
Response from Beautyrest
Hi there, thank you for taking the time to review your mattress. We are sorry it and the replacement have not held up as well as we would like. Many times if something like this happens more than once, there is another issue at play. We recommend taking a look at the foundation that the mattress is sitting on. If it is on a slatted foundation with gaps in the slats of more than 2 inches it can cause a lack of support with the mattress and can lead to the sinking you are describing. Using a bunkie board is a good way to add more support to a slatted foundation if this is what you are using. In the meantime, if the mattress is causing these issues, we do recommend filing a warranty claim as if you did receive a defective mattress we want to do everything possible to ensure that you are sleeping on a proper product. We hope this helps!
BeautyRest team, you know these issues are normal.