Harmony Cayman Series 13.5" Plush Mattress- Twin XL
Product details
Web ID: 11993378Poorly stitched
It's a comfy mattress, but the stitching on the swale around the top attaching the sides is uneven. The store is sending a rep to evaluate. This looks like a factory second
Customer review from Beautyrest
Too Early to Tell
My son has had the mattress for only two days so I can't review it at this time. Seems to be a good fit for him.
Customer review from Beautyrest
Beautyrest Harmony
Still in the break-in period so mattress is still rather firm. But the mattress in the store was comfortable.
Customer review from Beautyrest
Beautyrest Harmony Tides Extra Firm
So far so good. Good price and seems to be quality
Customer review from Beautyrest
Mattress sides sag
Both sides of the mattress have broken down just six months after purchase. We both have struggle to keep from rolling off the side.
Customer review from Beautyrest
Response from Beautyrest
Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The issues you are describing do not sound normal. We highly recommend reaching out to your original purchasing store and filing a warranty claim so this can be looked at. If your mattress is found to be defective, you should be able to get a replacement. We hope this helps!
loved it but then hated it
I loved this mattress the first time I got it but then hated it when both sides of the mattress sank and we would just roll off the bed and then got another one that was a replacement and then within a month, it did the same thing. I'm about 100lbs and my husband is around 150lbs so there really isn't any reason why the mattress should be doing that but even if we were heavier, why would it do that anyways? Love the softness and the pillowtop but if I can't even lay on the bed without worrying about rolling off, what good is it for me to use. I want to enjoy a good nights sleep and with this, we can't even do that. Really disappointing since I got rid of my original mattress that I had for over 10 years and it was still perfectly fine and comfortable to have to get this and then have to buy a whole brand new mattress is sad.
Customer review from Beautyrest
Response from Beautyrest
Hi there, thank you for taking the time to review your mattress. We are sorry it and the replacement have not held up as well as we would like. Many times if something like this happens more than once, there is another issue at play. We recommend taking a look at the foundation that the mattress is sitting on. If it is on a slatted foundation with gaps in the slats of more than 2 inches it can cause a lack of support with the mattress and can lead to the sinking you are describing. Using a bunkie board is a good way to add more support to a slatted foundation if this is what you are using. In the meantime, if the mattress is causing these issues, we do recommend filing a warranty claim as if you did receive a defective mattress we want to do everything possible to ensure that you are sleeping on a proper product. We hope this helps!
Stinks
This mattress stinks of foam gas and Gardner-White won’t do anything about it, my battle has been going on for over 2 months and three inspections, when will someone listen, so frustrating.
Customer review from Beautyrest
Response from Beautyrest
Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress still has its "new mattress smell". Usually, this does go away within a few days of being in a well-ventilated area however depending on the sleeper and the sensitivity to smell the sleeper is it may vary. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so. We hope this helps!
Yeah good luck getting BeautyRest or any other mattress manufacturer to do anything to help. They can't because everything they sell is cheap junk, and they know it. My brother had an over $2,000 BeautyRest that was sagging, foamy garbage. And they knew it the day they sold it to him. You're paying for marketing, nothing more. The bed might as well be made of metal and particle board. It's garbage.
Terrible
I would not recommend the Beautyrest Harmony Plush . Have not had a good sleep in a week . If you have sciatica it will put pressure on the nerve.
Customer review from Beautyrest
Response from Beautyrest
Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the comfort that you need. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so, so you can swap to a mattress that can fit your sleep needs better. We hope this helps!
BeautyRest team, you know these issues are normal.