Harmony Cayman Series 15.5" Medium Pillow Top Mattress- King
Product Details
Web ID: 119933822 years ago
Received Free ProductNo
Mattress sides sag
Both sides of the mattress have broken down just six months after purchase. We both have struggle to keep from rolling off the side.
Customer review from Beautyrest
Response from Beautyrest
Beautyrest CX Team2 years ago
Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The issues you are describing do not sound normal. We highly recommend reaching out to your original purchasing store and filing a warranty claim so this can be looked at. If your mattress is found to be defective, you should be able to get a replacement. We hope this helps!
2 years ago
Stinks
This mattress stinks of foam gas and Gardner-White won’t do anything about it, my battle has been going on for over 2 months and three inspections, when will someone listen, so frustrating.
Customer review from Beautyrest
Response from Beautyrest
Customer Service2 years ago
Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress still has its "new mattress smell". Usually, this does go away within a few days of being in a well-ventilated area however depending on the sleeper and the sensitivity to smell the sleeper is it may vary. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so. We hope this helps!
1 year ago
Yeah good luck getting BeautyRest or any other mattress manufacturer to do anything to help. They can't because everything they sell is cheap junk, and they know it. My brother had an over $2,000 BeautyRest that was sagging, foamy garbage. And they knew it the day they sold it to him. You're paying for marketing, nothing more. The bed might as well be made of metal and particle board. It's garbage.
2 years ago
Terrible
I would not recommend the Beautyrest Harmony Plush . Have not had a good sleep in a week . If you have sciatica it will put pressure on the nerve.
Customer review from Beautyrest
Response from Beautyrest
Customer Service2 years ago
Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the comfort that you need. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so, so you can swap to a mattress that can fit your sleep needs better. We hope this helps!
4 years ago
This mattress is amazingly comfortable! Beauty rest is an understatement. So happy about this purchase. It was worth the wait!
BeautyRest team, you know these issues are normal.