Harmony Emerald Bay Series 17" Ultra Plush Pillow Top Mattress Collection
Product details
Web ID: 1223065941 reviews
Satisfied
perfect fit for what we need
fast & easy
Fast and easy
Not good
Cheaply made. You can feel the wood and metal even with mattress on top! Poorly made.
Full size bed
Like this bed
Recommends this product
Lumpy, uncomfortable, 6inch plus indentions.
The mattress literally has a huge "body indentation" on each side which is probably 6 inches deep when you get up. It does puff back up a bit but this mattress is terrible. DO NOT RECOMMEND
I want to return or exchange. What do I need to do
Box spring is too small for the full size frame I bought Last December
Mattress sides sag
Both sides of the mattress have broken down just six months after purchase. We both have struggle to keep from rolling off the side.
Customer review from Beautyrest
Response from Beautyrest
Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The issues you are describing do not sound normal. We highly recommend reaching out to your original purchasing store and filing a warranty claim so this can be looked at. If your mattress is found to be defective, you should be able to get a replacement. We hope this helps!
MACY'S IS THE PLACE TO SHOP.
THE SERVICE WAS GREAT AND I GOT THE PRODUCT THAT I WANTED. I HAVEN'T HAD THE OPPORTUNITY TO USE IT YET BUT I THINK THAT MY EXPECTATIONS WILL BE MET.
BeautyRest team, you know these issues are normal.