Harmony Emerald Bay Series 17" Ultra Plush Pillow Top Mattress- Full
Product details
Web ID: 11993418Mattress sides sag
Both sides of the mattress have broken down just six months after purchase. We both have struggle to keep from rolling off the side.
Customer review from Beautyrest
Response from Beautyrest
Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The issues you are describing do not sound normal. We highly recommend reaching out to your original purchasing store and filing a warranty claim so this can be looked at. If your mattress is found to be defective, you should be able to get a replacement. We hope this helps!
Stinks
This mattress stinks of foam gas and Gardner-White won’t do anything about it, my battle has been going on for over 2 months and three inspections, when will someone listen, so frustrating.
Customer review from Beautyrest
Response from Beautyrest
Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress still has its "new mattress smell". Usually, this does go away within a few days of being in a well-ventilated area however depending on the sleeper and the sensitivity to smell the sleeper is it may vary. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so. We hope this helps!
Yeah good luck getting BeautyRest or any other mattress manufacturer to do anything to help. They can't because everything they sell is cheap junk, and they know it. My brother had an over $2,000 BeautyRest that was sagging, foamy garbage. And they knew it the day they sold it to him. You're paying for marketing, nothing more. The bed might as well be made of metal and particle board. It's garbage.
Terrible
I would not recommend the Beautyrest Harmony Plush . Have not had a good sleep in a week . If you have sciatica it will put pressure on the nerve.
Customer review from Beautyrest
Response from Beautyrest
Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the comfort that you need. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so, so you can swap to a mattress that can fit your sleep needs better. We hope this helps!
Totally disappointed with the quality from Macy's
I ordered this mattress online based on the reviews and unfortunately it is sagging in the middle. I am totally disappointed and my legs feel sit higher than the rest of my body. We called Macy's immediately and they stated that we have to wait 3 weeks for a tech to come out and inspect the mattress.
Response from BeautyrestSleepExpert
Hi there Julia,
We are sorry to hear about the issues concerning your mattress. What you are describing does not sound normal and this is never what we want for our customers. Because Macy's is assisting with the warranty claim, once the claim has been processed, if approved a new mattress will be ordered for you to replace this one.
So sorry it didn’t work out!
The matttress looked great! However it was too soft for me. I felt like I was sinking into the middle. Had a terrible nights sleep. Called immediately to arrange an exchange. Customer service was amazing! So sorry it didn’t work out.
It’s not plush!
Not a comfortable mattress don’t waste your money!
Response from BeautyrestSleepExpert
Hello Alisa, thank you for taking time to write about your experience. We are sorry the mattress was not comfortable. Beautyrest mattresses can sometimes have a break-in period which can last weeks. During that time, the new components will soften gradually to provide improved pressure relief. Please feel free to contact us 877-399-9397 (M-Th 8:30AM-4:30PM EST, F 8:30AM-2:30PM EST) or email us at customerassistance@sertasimmons.com.
BeautyRest team, you know these issues are normal.