Harmony Emerald Bay Series 17" Ultra Plush Pillow Top Mattress- King
Product details
Web ID: 11993420Mattress sides sag
Both sides of the mattress have broken down just six months after purchase. We both have struggle to keep from rolling off the side.
Customer review from Beautyrest
Response from Beautyrest
Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The issues you are describing do not sound normal. We highly recommend reaching out to your original purchasing store and filing a warranty claim so this can be looked at. If your mattress is found to be defective, you should be able to get a replacement. We hope this helps!
MACY'S IS THE PLACE TO SHOP.
THE SERVICE WAS GREAT AND I GOT THE PRODUCT THAT I WANTED. I HAVEN'T HAD THE OPPORTUNITY TO USE IT YET BUT I THINK THAT MY EXPECTATIONS WILL BE MET.
Stinks
This mattress stinks of foam gas and Gardner-White won’t do anything about it, my battle has been going on for over 2 months and three inspections, when will someone listen, so frustrating.
Customer review from Beautyrest
Response from Beautyrest
Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress still has its "new mattress smell". Usually, this does go away within a few days of being in a well-ventilated area however depending on the sleeper and the sensitivity to smell the sleeper is it may vary. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so. We hope this helps!
Yeah good luck getting BeautyRest or any other mattress manufacturer to do anything to help. They can't because everything they sell is cheap junk, and they know it. My brother had an over $2,000 BeautyRest that was sagging, foamy garbage. And they knew it the day they sold it to him. You're paying for marketing, nothing more. The bed might as well be made of metal and particle board. It's garbage.
Terrible
I would not recommend the Beautyrest Harmony Plush . Have not had a good sleep in a week . If you have sciatica it will put pressure on the nerve.
Customer review from Beautyrest
Response from Beautyrest
Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the comfort that you need. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so, so you can swap to a mattress that can fit your sleep needs better. We hope this helps!
DO NOT BUY
I purchased this mattress after visiting the store. I would not recommend this mattress because it’s like sleeping on an angle, you wake up with back & neck pain from sinking in the mattress. there is a hump in the middle because you can’t roll, you sink. I went to the store to see if there was something else to get and the sales person was so rude and was walking away talking while I was asking questions about purchasing a new mattress. I am returning and going elsewhere
Response from BeautyrestSleepExpert
We are very sorry to hear about your experience and you are returning the mattress because of it. We recommend reaching out to the original store it was purchased from to help facilitate a return. We would recommend possibly looking into a Plush or Medium feel mattress in the future as those mattresses will have more support than the Ultra Plush Emerald Bay with a Pillowtop which has more of a sinking feeling. We hope this helps!
not what I expected
I purchased this mattress after trying it out in the store, when it arrived at my house it was not the same as the store. it sinks and creates a hump in the middle can not be used with the adjustable base makes the bed warped. I’m returning this mattress. Worst mattress I have ever bought.
Response from BeautyrestSleepExpert
Hi there! We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-877-399-9397.
sink hole
I wanted to love this mattress! it feels great in the store and on day 1-2 after it’s delivered but then with each night the mattress sinks a little more each day and within 7 days your sleeping in a sink hole. Macy’s customer service is great and replaced the mattress but my replacement had the exact same issue. Now I’m upset that I just didn’t do a full refund. I guess the great sale price on this mattress was a deciding factor to get a replacement as it also came with a free adjustable base. Now I regret this purchase because I will have to call customer service once again. Not Macy fault but maybe they should get rid of this model and brand!
Response from BeautyrestSleepExpert
Hi there. We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-877-399-9397 or customerassistance@sertasimmons.com
Ultra Plush but not really
The mattress is Ultra Plush but is still really hard. No softness at all.
Response from BeautyrestSleepExpert
Hello Tammy! Thank you for taking the time to leave a review. We’re sorry to hear that the mattress is too firm for you. It is worth mentioning that new mattresses can sometimes have a break-in period when it is first slept on. During that time, the new foam will soften slightly and gradually provide improved pressure relief. Please contact us at 888-822-6229 or 800-622-9233. Thank you.
BeautyRest team, you know these issues are normal.