Harmony Emerald Bay Series 17" Ultra Plush Pillow Top Mattress- Queen
Product details
Web ID: 119934197 reviews
Mattress sides sag
Both sides of the mattress have broken down just six months after purchase. We both have struggle to keep from rolling off the side.
Customer review from Beautyrest
Response from Beautyrest
Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The issues you are describing do not sound normal. We highly recommend reaching out to your original purchasing store and filing a warranty claim so this can be looked at. If your mattress is found to be defective, you should be able to get a replacement. We hope this helps!
Stinks
This mattress stinks of foam gas and Gardner-White won’t do anything about it, my battle has been going on for over 2 months and three inspections, when will someone listen, so frustrating.
Customer review from Beautyrest
Response from Beautyrest
Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress still has its "new mattress smell". Usually, this does go away within a few days of being in a well-ventilated area however depending on the sleeper and the sensitivity to smell the sleeper is it may vary. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so. We hope this helps!
Yeah good luck getting BeautyRest or any other mattress manufacturer to do anything to help. They can't because everything they sell is cheap junk, and they know it. My brother had an over $2,000 BeautyRest that was sagging, foamy garbage. And they knew it the day they sold it to him. You're paying for marketing, nothing more. The bed might as well be made of metal and particle board. It's garbage.
Terrible
I would not recommend the Beautyrest Harmony Plush . Have not had a good sleep in a week . If you have sciatica it will put pressure on the nerve.
Customer review from Beautyrest
Response from Beautyrest
Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the comfort that you need. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so, so you can swap to a mattress that can fit your sleep needs better. We hope this helps!
Received mattress in Oct. 2022. Within three months there was a noticeable dip in the middle. I weigh 138 lb. Will never buy another Beautyrest.
Response from BeautyrestSleepExpert
Hi Julie. Thank you for taking the time to submit an updated review. We're sorry to hear about your experience over the past few months and would like to help as best we can.
Based on your feedback, it sounds as if you may have a potential warranty issue. We would encourage you to take some time to initiate a warranty claim.
In general, Macy's handles warranty claims directly for its Beautyrest customers. We suggest reaching out to the store where you purchased to request that a claim be started.
If Macy's refers you back to the manufacturer, we would be happy to take a look. Please use the link below to submit your claim to Beautyrest as needed:
https://form.typeform.com/to/vhThFinK?typeform-source=secure.helpscout.net
We've streamlined our warranty process and made a helpful walk-through online - it's available via mobile or desktop. The form will prompt you to share your contact information, receipt/invoice, photos of the issue you’re experiencing, and a clear photo of the mattress tags. If you have these items ready, the form should not take more than about 15 minutes to complete.
We hope this helps! Best, The Beautyrest Team
Cheap mattress with padding faux ultra plush
Very uncomfortable it feels like a cheap mattress with padding made to appear like ultra plush. Plush lasts for 30 minutes and then you are sleeping on a firm cheap mattress. Returning it but I have to pay restocking fee. Very disappointed
Response from BeautyrestSleepExpert
Hi Joe, Thank you for your feedback. We're so sorry to hear about your experience with our mattress. The Emerald Bay mattresses are designed to offer a more plush feel. However, we understand that everyone's sleep experience may be different. If you would like to reach out to us directly we would love to hear some additional feedback. Our team is available at warranty@beautyrest.com. Cheers, The Beautyrest Team
It’s tops in my book!
Everything about this mattress is exceptional! The mattress soft top but with firm support underneath makes the whole bed feel comfortable no matter how you roll. It’s a queen so there’s plenty of space for my six foot frame. My hope is that this will serve me well for years. If you are looking for quality, comfort, and very competitive pricing, look no further.
sagin , defective , hot sweaty mess !
this mattress was a floor model and made on 02/21 according to the tag. I bought it on 9/18/21 now 10/18/21 I regret this purchase. the middle third is supposed to have extra support for the heaviest portion of your body. which is completely UNTRUE ! the middle third of this bed is the least supportive. the bed also has a sag of 1 -1.5 inches in the middle section of the "most supportive" part of the bed. I FEEL this bed was defective when made. then sent to be a floor model. I asked if it was a return or defective. I was told NO by Staci who said she was the mattress area Mrg. Still waiting for a callback and or text back from the HILDALE Madison WI location. FYI: if you want to feel like a covenant store hot dog all sweaty and hot rolling around for hours. this bed is for you. a cooling gel layer, I think not ! never again will i buy anything from Macys. 20 yrs customer, done!
Response from BeautyrestSleepExpert
Hello Lawrence, We would like to apologize for your recent experience. We are sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. Please contact us at 1-800-289-6229. Thank you.
BeautyRest team, you know these issues are normal.