Harmony Maui Series 12.5" Medium Firm Mattress- Full
Product details
Web ID: 11993350Firm but not hard
I bought this to replace an old mattress. The new one is firm, as I needed but not hard. It provides support but is comfortable.
Response from JLA Home
Hello Harriet, Dear Customer, Thank you so much for taking the time to leave an excellent review. We appreciate your time and your business. Have a good one!
Lumps and valleys
Bad news. Been sleeping on it for just 6 weeks and there are lumps and valleys! The lumps actually began to show the 1st week! Can you imagine how it will be in a few months. I've had their representative come out to check and am waiting for results. Something is very wrong with this mattress.
Response from BeautyrestSleepExpert
Hello Sharon. Thank you for taking the time to leave a review. We value your feedback and would love to get this resolved for you immediately. Please contact us at 1-877-399-9397 or customerassistance@sertasimmons.com
Took a long time to learn about delivery issues
Jose was wonderful, so patient, but even though I wanted this purchase badly, he was finally informed that delivery would be between 6-8 weeks out, waiting for shipment of the box spring... Unfortunately I had to cancel, and start all over with a mattress and box spring that was available for delivery in two weeks.
Response from BeautyrestSleepExpert
Hello Carol, we are sorry to learn of your experience. If you have any other questions or concerns, please contact us at 1-800-289-6229. Thank you.