Harmony Maui Series 12.5" Medium Firm Mattress- Queen
Product details
Web ID: 11993351Great deal
It’s comfortable and very sturdy
Comfy mattress!
Got this for my son - he’s been sleeping better since!
DO NOT BUY!!!!
Zero stars….Terrible!!!!!!!! DO NOT BUY! If this review helps someone pick a better mattress, it is worth it to save their back. This mattress has caused my mother back pain and no sleep. And we had other family members try too. My brother who is 6’3 shared how this was the worst thing he has slept on in his life. Other family members are different in height and weight tried it and said It’s not good quality. Waste of money. It should be discontinued. Never buying from Macys again. Please don’t make the mistake we did by getting this as a “gift” for our mother. It’s a joke of a mattress.
Response from JLA Home
Dear Customer, Thank you for bringing this to our attention. Customer satisfaction is our top priority. We strive to provide excellent customer service in a timely manner, and we are sorry this item did not meet your expectations. We do our very best to manufacture great quality products to ensure satisfaction for all customers and have taken your feedback into consideration. Thank you and have a great rest of your day.
Regretful purchase and waste of money
Somehow the review I wrote months ago was not posted by Macy's, so I will try again. I bought this mattress based on number of positive reviews shown to me by the sales representative I bought the mattress from. After receiving the mattress at home, I realized how unbearably uncomfortable it was. I couldn't sleep on the mattress at all. My futon feels better than this. I couldn't understand why a mattress of such inferior quality could have gotten such positive reviews. I decided to look at the reviews myself at home and realized a huge portion of the positive reviews were promotional. I feel deceived
Response from BeautyrestSleepExpert
Hi there Ro,
We are sorry to hear that your mattress is not providing you the comfort you need for a great night's sleep. One thing to keep in mind with mattresses is that everyone is unique with their sleep needs and what works for some may not work best for others. Since you are unhappy with the product we recommend reaching out to your original purchasing store to see if you are eligible for a return or exchange, that way you can get yourself onto a different mattress that can fit your needs better.
We hope this helps
Mattress side collapse
This mattress was sold with an emphasis on the strong construction of the sides and ends. Not too long after the limit on returns had passed, the side of the mattress started collapsing and now delivers the worst night's sleep imaginable. Do not purchase this mattress if you sleep near the edges.
Response from JLA Home
Dear Customer, Thank you for bringing this to our attention. Customer satisfaction is our top priority. We strive to provide excellent customer service in a timely manner, and we are sorry this item did not meet your expectations. We do our very best to manufacture great quality products to ensure satisfaction for all customers and have taken your feedback into consideration. Thank you and have a great rest of your day.
So far so good 👍, also the delivery crew was awesome 👌
Very comfortable and supportive mattress
It is a very comfortable mattress. My back has stopped hurting since I've been sleeping on my new mattress.
Response from JLA Home
Hello Jeroll, Thank you for your feedback! We are pleased to hear you are satisfied with the Beautyrest Harmony Maui Series Medium Firm Mattress you purchased at Macy's! We take great pride in both our products and customer service and are happy to hear that our customers recognize these efforts! Again, your feedback is very much appreciated!
I’m not 100 percent comfortable with the mattress I’m feeling like coil in it to . The same reason I changed the previous one.