Harmony Maui Series 14.5" Plush Pillow Top Mattress- King
Product Details
Web ID: 119933583 years ago
Sinks at least 4-6 inches
I suffered back pain because the mattress sank by at least 4 inches. I would go to sleep at night feeling good, only to wake up at night because my mid section was sunk and I couldn't roll over. I called Macys Customer Service and told them the mattress is defective. they sent a technician to come and inspect it but the technician said the mattress was not defective. Just a terrible waste of my time and money.
Response from BeautyrestSleepExpert
BeautyrestSleepExpert3 years ago
Hi Teddy. Thank you for taking the time to leave a review. We would like to learn more about your specific situation to see about making this right for you. Please contact us at 1-877-399-9397.
3 years ago
Sinking In
I ordered this mattress and it arrived almost 6 months after order. I was not happy with it so my husband purchased toppers. I removed the topper & realize the mattress is completely sinking in. My back hurts and I don’t even have back problems. It’s a struggle to climb out of the parts that are sinking in. Already, I plan to purchase another mattress because I’ve been sleeping in the guest room to avoid this mattress. I am completely appalled a mattress can be so awful.
Response from BeautyrestSleepExpert
BeautyrestSleepExpert3 years ago
Hi Kia. Thank you for your review. We're sorry to learn of your experience and want to see if we can help. Please contact us at 1-877-399-9397 or warranty@beautyrest.com
3 years ago
UPDATE
Additional info to my previous review: I notice that everyone in the last several months that purchased this mattress has given it a 1. When I purchased it, only "Incentivized Reviewers" had rated it a 5. Something is definitely wrong with this mattress!
Response from BeautyrestSleepExpert
BeautyrestSleepExpert3 years ago
Hi Denise! We would like to apologize for your recent experience. We're sorry to hear you were less than satisfied with your mattress. We would like to learn more about your specific situation and make this right. If you wouldn’t mind, please contact us at 1-877-399-9397.