Motion Air Adjustable Base- Twin XL
Product details
Web ID: 12024715Worst experience with Macy’s.
I purchased TwinTL in December with promised delivery on 1/11 and delivery truck broke down with no communication to me or wife until the following day and new delivery date 1/18. I informed shipping department my phone number so that maybe they would call me with any problems. They arrived around 6:30 pm, another day of lost income, and 2 hours of an attempted assembly of base, they left without correct assembly. To this day, 1/31, with constant calls to shipping an inspection was scheduled on 1/29. Person did not show that day again with no communication to me or wife about the no-show. Called 1888 822 6229 for 15th time and asked for refund and was transferred to sales where I was informed parts for my base were no longer available. Due to my need for this bed I choose another base and is scheduled for Feb 8th my birthday and 2 days before my guest arrived for my party. I hope this will be a better experience. Will see?
Response from JLA Home
Dear customer, we understand the frustration you've experienced with the delays and issues during the delivery and assembly of your TwinTL. We'd like to clarify that while we strive to provide a seamless experience, the courier service has its own policies and operational procedures. We will investigate the communication breakdowns and work to improve our coordination with the courier to avoid such instances in the future. Please give us a chance to make it right by reaching out to our customer service at 866-456-8852 or via email at jlacs@jlahome.com. Our customer service team is available Monday through Friday from 7:00 am to 3:30 pm (PST). We are committed to assisting you with your case to the best of our abilities.
Standard
Standard adjustable bed, but it's taking me time to adjust to sleeping on it. I have GERD and want to sleep with a big raised angle at the top, so I do wind up shifting in my sleep. I do like how it adjysrs at the bottom too.
Recommends this product
Response from JLA Home
Dear Customer, thank you so much for taking the time to leave an excellent review. We appreciate your time and your business. Have a good one!
Best bed I have ever tried!
Though we are in the process of moving so haven’t used this consistently yet, it is THE most comfortable bed I’ve ever tried. There are so many bed options right now, it was very confusing. We wanted a firm mattress with some degree of cushioning and this is perfect. We opted for adjustable head and foot, as well as split mattresses to allow for each side to be controlled separately. The options add up, but so worth it! It’s like a zero gravity feeling. After years of mediocre beds, and a long year of Covid-induced renovation delays and headaches, this bed is a luxury, and a treat. My husband, who is a “no frills” kind of guy said it’s worth every penny.