Cultured Freshwater Pearl (7-8mm) 17" Collar Necklace in 14k White Gold
Product details
Web ID: 142134192 reviews
The chain broke first time I wore this necklace
The chain broke the first time I wore it
Response from The Macy's Team
Dear Valued Customer: Thank you for your interest in the Belle de Mer Cultured Freshwater Pearl Collar Necklace. We understand your jewelry needs a repair. At Macy’s we work with a jeweler who can provide you an estimate for the work that is required. Visit https://macys.myjewelryrepair.com to start the process. We appreciate you giving us a chance to make this right. Sincerely, Macy’s Customer Service
The chain knots easily & the latch was not sturdy.
The chain knots easily & the latch was not sturdy.
Response from The Macy's Team
Dear Valued Customer, Thank you for your interest in the Belle de Mer Cultured Freshwater Pearl Necklace. We understand your item arrived broken and you are not satisfied with your selection. Please contact Macy’s Customer Service, 1-800-BUY-MACY, (1-800-289-6229) and we will work with you to return this item, or you can visit your local Macy's to exchange it for a new one. We appreciate you giving us a chance to make this right. Sincerely, Macy's Customer Service