Power Steel 20' x 12' x 48" Oval Above Ground Outdoor Swimming Pool Set
Product details
Web ID: 19843723Pool liner is no good.
I had the 18X9 for around 10 years. pinholes in the liner here and there and finally decided to get a new one. We bought the 20x12x48" in July of last year. When we took it down in August we saw a large amount of water under neath but thought it was just from how we drained the pool. We just put the pool up again and with around 5 inches of water there is water all along the side of the pool coming from somewhere underneath the pool. I cannot believe that the liner is no good. We are currently draining the pool but I am so upset to have paid all this money for a pool with a faulty liner!
Customer review from bestwayusa.com
Response from bestwayusa.com
Hello, we are very sorry this has been your experience with your pool. If you have any questions: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.
Frame and legs gets rusted and no spare parts
Frame and legs gets rusted and no spare parts where that can be order to get them replaced i just had it for 2 years and is going to the trash i have already called and they only have the top rails but i need the legs as well and they dont have them and do not know until when they could have them.
Customer review from bestwayusa.com
Response from bestwayusa.com
We are very sorry this has been your experience with your pool. If you need any further help: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT.
Missing and leaking parts
Bought this pool at royal king on Friday. Got it all out together and up after lots of hard work and now the pump is installed and missing the o ring and the hose is leaking!
Customer review from bestwayusa.com
Response from bestwayusa.com
Hello, we are sorry that your pump is missing parts for set up. Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.
Big enough for the family
I bought it a week ago and the kids love it just the right size
Recommends this product
Customer review from bestwayusa.com
Great pool
Needs better instructions on ladder assembly needs bigger filter
Recommends this product
Customer review from bestwayusa.com