Steel Pro MAX 15'x42" Round Above Ground Swimming Pool with Pump & Cover
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Product details
Web ID: 2431988112 reviews
Bad bad bad
I got the same exact pool and 16 x 48… Didn’t have it for three months and it’s got a lot of rest on the connectors bars… Do yourself a favor and stay clear of best way pools… Google reviews of best way pools and you will see!
Customer review from bestwayusa.com
Response from bestwayusa.com
We’re so sorry that happened! Your feedback is important to us, so if you haven’t already, please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can get more details to further assist you. Thank you for letting us know!
Save your money and water bill
I bought this yesterday and was so exited to have somewhere fun and relaxing to cool off. I took it home and set everything up and started filling it. As soon as I started to fill it I noticed several small leaks but thought that maybe I splashed some water while filling I let it fill the rest of the way over night and woke up to a full pool which I was super exited to come home and enjoy. I came home from work find the pool was no longer full and lost alot of water. It took almost 8 hours to fill and lost about 1/4 by the time I got home. Super sad that I payed as much as I did and it won’t hold water. I would ignore it but having to top it off takes forever and not to mention takes my water bill go way up in cost and that ontop of the price of the pool is enough to make me wish I didn’t buy it.
Customer review from bestwayusa.com
Response from bestwayusa.com
We’re so sorry that happened! Your feedback is important to us, so if you haven’t already, please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can get more details to further assist you. Thank you for letting us know!
Don't recommend
Bought this pool in June, filter doesn't work now and filter isn't strong enough to keep pool water moving. The inlets to the pump seem like they arent even sucking water to the pump. Pool is impossible to vacuum because the parts are so hard to remove so you cant vacuum, we had to buy a separate vacuum. I'll NEVER buy this kind of pool ever again. Had to buy a new filter pump after 2 months. Do not recommend at all.
Customer review from bestwayusa.com
Response from bestwayusa.com
We are so sorry to hear that you have had a negative experience with your pool set. If you have any questions regarding your pool or need help: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.
Poor results
I boiught this pool and the water in it will not go level at all, before putting water in it it was all level all the way around with slpanks under each leg and when I got the pool filled with water all the water is like it is going down hill, I have tried to dig to china and back as I tried to put it inground above ground to see if that would work and no. Just want my money back and to get a professional to install a good pool.
Customer review from bestwayusa.com
Response from bestwayusa.com
Your water levels may not be level due to improper set up. For help with trouble shooting. Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.
Bestway Steel Pro 15x42 Tubes Rusted
I bought the Steel Pro Max 15x42 for our grandchild, and now July 2023 most single metal pipe going around the top has rusted, one (vertical) is already rust, just a matter of days for it to break. concerned because the description said that is rusted resistant.
Customer review from bestwayusa.com
Response from bestwayusa.com
Hello, we're very sorry to hear that your pool's frame has began to rust. If you have any questions or issues: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.
Nice pool for 1st year
Bought this pool June 7, 2022. Stored in box over winter. Have had nothing but trouble this summer. Have repaired multiple leaks and stills losing water. Keep it covered when not using.
Customer review from bestwayusa.com
Response from bestwayusa.com
Hello, we are very sorry to hear that your pool's liner is leaking. If you have any questions or issues: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives on our website.
Returned to store
My girls saved their money to buy this pool. Their dad and I worked 6-8 hours today prepping, putting together everything only to loose 2500 gallons of water 😡. There was a hole at ground level where the seams met and water just started spilling out. We returned it to our local store but now they are out of stock and everywhere else is twice as much for the same model. Not happy at all!
Customer review from bestwayusa.com
Response from bestwayusa.com
Hello, we are very sorry to hear that your pool was leaking form the liner. If you have any questions: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives on our website.
bestway steel pro Max 15x42 metal tubes rusted
I bought the Steel Pro Max 15x42 early in 2022, this is now July 2023 and I doubt it will make it till August, every single metal pipe going around the top has rusted, one is already rust through 3/4 of the pipe, just a matter of days for it to break through. Would never
Customer review from bestwayusa.com
Response from bestwayusa.com
We do apologize your frame appears to be rusting. Like most frame pools, they are rust resistant not rust proof. The elements and certain types of chemicals can cause the premature rusting of the frame. Please contact our Customer Service Center at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada should you have any questions. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.