Crosswave Pet Pro Multi-Surface Wet Dry Vacuum
Product details
Web ID: 145871053,359 reviews
Multi-Surface Wet Dry Vac
The dispensing of water and the texture of the roller are not adequate to remove the fine dirt in my ceramic tile. The front cover is hard is to assemble and the motor accelerates and puts out dirty water.
Customer review from BISSELL Homecare
Response from BISSELL Homecare
Hi Elizabeth, thank you for sharing your experience with the CrossWave® Pet Pro. We're sorry to hear it’s not performing as expected on your ceramic tile. For better results, we recommend using the hard floor formula and checking that the roller is clean and properly installed. If the motor is accelerating and releasing dirty water, our support team can help troubleshoot at https://support.bissell.com. We appreciate your feedback!
It gets old
I have had this product for 5 years I loved it at first . Now it seems to always smell mildewed I have changed the mop head the filters it never smells right I do have 7 dogs at this time we foster and have 4 of our own the house is completely hard surface floor. I replace the head every few days and I clean it change it I have bought several over the years
Customer review from BISSELL Homecare
Response from BISSELL Homecare
Thanks for sharing your long-term experience. We’re glad the CrossWave® Pet Pro helped at first, but we’re sorry to hear about the mildew smell. With multiple pets and frequent use, deep cleaning and drying the machine after each use is key. Our support team can walk you through a full cleaning routine—just visit https://support.bissell.com.
Not the greatest
Wasn’t the greatest. The suction strength for vacuuming is 10/10 . But the mop option does not actually clean the floors the spin brush barely wipes up the cleaning solution. Also a little bit of cleaning solution leaks out when you’re trying to vacuum.
Customer review from BISSELL Homecare
Response from BISSELL Homecare
Thanks for sharing your experience, J—we’re glad the vacuum suction is working well, but sorry to hear the mop feature didn’t meet expectations. Cleaning the brush roll and nozzle may help improve solution pickup. For the leaking issue, our team at support.bissell.com can help troubleshoot. We appreciate your feedback!
The floor machine that does it all!
I’ve only had my Pet Pro for a few days but already know I love it! There’s nothing better than a machine that vacs and mops all in one movement. And cleans itself when done! My floors look great! This machine has made my life easier.
Recommends this product
Customer review from BISSELL Homecare
I would not buy
I was so excited about this wet-dry vacuum and thought it would work best for my house since I have three pets that bring in dirt from outside. The first week, it was okay. I didn't want to admit it was not worth it. The second week, it was still okay, but going into the third and fourth week, I decided I wasn't going to use it anymore because it was more of a hassle to get it to suck up the water. Even when it was on its cleaning cycle, it wouldn't suck up the water. I bought a new filter and brush, thinking they were bad, but I still have nothing. I gave up on it. As much as I loved the idea, it was not worth it. Maybe I received a faulty vacuum. Best of luck to whoever buys this vacuum.
Customer review from BISSELL Homecare
Response from BISSELL Homecare
Hi there. Thanks for sharing your experience—we’re sorry to hear the CrossWave® Pet Pro didn’t perform as expected. It’s a product we’re proud of, especially for pet households, so we’d love the chance to help troubleshoot what might be going on. Please reach out at support.bissell.com—we’re here to help make it right.
I would definitely recommend the Bissell wet/dry v
I use mine for EVERYTHING! as long as you clean the filters (and the rest of the machine) when you are done using it, they last! Super convenient, lightweight, easy to use and clean.. I absolutely LOVE mine. Well worth it.
Recommends this product
Customer review from BISSELL Homecare
Looking for a better version
I bought this mainly for my area rugs. I had tried it on my LVP floor but the it did not cover the whole area of the brush head. At the time, I thought it was because of our old uneven floors. Flash forward a few years later, and I was doing a more thorough cleaning of the system (I also use the self clean function after each use). It was then that I noticed that there are only 2 holes where the cleaner comes out. One on each end. So basically, the only area getting cleaned is the where the end of the machine are. Everything in between stays dirty. Ask this time, I have been overlapping as I make passes but I recently got a new lighter colored rug and I can see where the solution goes and it is not covering all the area that needs to be cleaned. In addition, the area rugs soak up the majority of the solution before it can get sucked back up so there usually is not much dirty solution in the canister.
Customer review from BISSELL Homecare
Response from BISSELL Homecare
Hi BlessedMimi – thank you for your detailed feedback. We’re glad to hear you’ve been using the self-cleaning function regularly and taking great care of your CrossWave® Pet Pro. That said, we’re sorry to hear it hasn’t been delivering the full cleaning coverage you expected, especially on your area rugs and LVP flooring. You’re right—the solution is dispensed from two ports, and overlapping passes can help, but it shouldn’t feel like you’re missing large areas. We’d love to help troubleshoot this further or explore if a different model might better suit your needs. Please reach out to us at support.bissell.com—we’re here to help. Thanks again for sharing your experience—it helps us improve and better serve pet-loving homes like yours.
Surprise gift
I actually own 2 now and love them! I purchased this one as a gift for my mother in law who will be having surgery on her foot next month! She absolutely loves it!
Customer review from BISSELL Homecare