the Soft Top® Pure
Product details
Web ID: 7058625300 reviews
Great kettle with one major flaw!
This is the second kettle I bought thinking the cracked lid issue would have been resolved but alas! The lid still cracked badly. I searched for a replacement part since there seem to be screws to remove it but I have not seen where I can get one. Please advise if there is a place to purchase the plastic part of the lid. I hesitate to buy another if this issue is not resolved. I love the wide mouth so I can get my hand in there to clean out the hard water scaling! Otherwise it is a great product!
Customer review from breville.com
Plastic flavored water
We've had this kettle for less than year. Plastic compounds are apparenty leaching into the water and have been from the start. Water tastes terrible. The single star is for the pleasent bell that sounds when it turns off.
Customer review from breville.com
Response from breville.com
We're sorry to hear of your experience. The only plastics in this kettle is the BPA-free plastic used in the window an around the lid. The kettle would never get hot enough to cause the plastic to become soluble. But, we'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Recently started having issues
I bought this kettle 2 years ago and it was great until recently. The on and off switch (light) won’t stay on long enough for the water boil. The light keeps turning off while it is still in the on position.
Customer review from breville.com
Response from breville.com
We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Improvement suggestion
I love this jug. Is my third one so far. However, it NEEDS to have the MAX level highlighted. Either make it red so stands out, or add a light on this area so can clearly see the mark when filling the jug. Or if you have a better idea? It REALLY NEEDS THIS ADDRESSED.
Recommends this product
Customer review from breville.com
been good untill
been 2 years and now the on/off switch wont stay on. Its loose internal . Sometimes a quick firm press will keep it working. Some times not. Sad that its a disposable world we live in.
Customer review from breville.com
Response from breville.com
We are truly sorry for the inconvenience. We've sent a separate email to you and hope you will give us the opportunity to correct the situation.
From cracked top plastic window to replacement Kettle
After almost 2 years, the top plastic window seems to have cracked inexplicably. As it was not covered under warranty according to Breville, they offered a discounted purchase option for a replacement. Whilst this is helpful, it did leave a question mark as WHY the top plastic window cracked? Fortunately the crack was no so large as to drop pieces inside the kettle, it could potential be an issue to consider if you plan to use this model. The replacement kettle which we purchased from Breville works OK so far.
Customer review from breville.com
Great kettle
quiet and efficient boiler
Customer review from breville.com
Good performer
Performs as you would expect.
Customer review from breville.com