Primitive Tin Lantern
Product details
Web ID: 13727364Wrong item sent
I cannot rate this item since I received the wrong merchandise. I was unable to get a replacement. My order was placed Dec. 10 and received Dec. 21. By the time the package was delivered, the item was no longer available. I contacted Macy's by phone. I was supposed to receive a refund for this mistake. Instead, I was charged for the wrong merchandise. Not only was I inconvenienced by having to find a replacement Christmas gift 4 days before Christmas, I now have return the wrong item to get my money back. This, too, is an inconvenience, since there is no Macy's in my area. I I do not have confidence sending it back by mail with all the mishap I have experienced. In addition, I sent an email to customer service in regard to my dissatisfaction using an address provided on the packing slip. The email was returned stating email service is no longer provided. I did not have any horrible experience from any of the other online retailers. This goes to say I am not planning to ever order anything from Macy's again.