PowerShot PICK PTZ Camera (Black)
Product details
Web ID: 18246462It was perfect until it was not.
I like the idea that a video cam can follow someone. Allowing the camera to save a facial feature is a great feature. The first time I used the camera, it was as advertised until I tried to playback the video. I see the file, I can play it, but no video .... only audio. I called user support, this is another story, and was able to speak to someone after numerous call and redirection. I ended up calling the main Canon office and have them transfer me to user support. This part was frustrating. When I finally connected to a person. I explained the situation. He tried to replicate the problem but his phone is Android. He said to give him time so he can consult with his colleagues. After a couple of weeks of no progress or solution, I called again and fortunately was able to communicate with the original support person I spoke with during my first call. He did follow up on what he said because, he too was stumped by the problem. In the end, Canon support found that the Tracking PTZ camera software was not compatible with the latest iphone IOS. I asked when this will be fixed and no date was provided. The work around was for me to save the file on my phone and then play the video back on my phone. You cannot use the Canon App to play and review the video.
Recommends this product
Customer review from canon.com
Great features
I received this about 2 weeks ago and final got it installed. Very easy to install and set up. The video quality is great and the PTZ functions really well. I would highly recommend this to anyone looking for an easy to setup and use video camera
Recommends this product
Customer review from canon.com
Neat camera
The PowerShot camera is pretty good at taking selfies that don't look like selfies. It's a really cool concept. I just wish it had a little better camera. Good battery life, the USB-C charging port is awesome.
Recommends this product
Customer review from canon.com
Exceptional features
This camera is unique in that it has a PTZ mechanism that pans, tilts, and zooms to make sure it gets the perfect picture. It is portable, lightweight and compact so that it is easy to take with you wherever you go. It's my "goto" for family gatherings and parties. It has built in wifi that allows it to be connected to your phone if you wish. I would recommend this to everyone.
Recommends this product
Customer review from canon.com
Cool Technology
The technology is a great idea, but there were a few issues with setup and use. Once i was finally able to get it setup with my phone, it worked ok but didn't always get the right target or direction. It is nice and small and easy to hide.
Recommends this product
Customer review from canon.com
Very cool!
I’m still learning how to use all of the functions it has to offer but I think this is a cool little camera. It was easy to set up and connect to my phone but it sometimes disconnects, I think because of my internet. The app is great. It is easy to navigate and has the instructions to use the camera on it also. I like the voice command mode. It makes a cute whistle sound when it responds to you. I’m usually the one taking the pictures so it is nice to be in some of them for a change. I like that I can take candid pictures using the app on my phone.
Recommends this product
Customer review from canon.com
Would have like to love this!
I would like to have loved this camera. The concept behind it is great but I personally think this thing still needs work. Let start with the PROs of this product. It super compacts and it take pictures and videos as it should. This camera has voice command feature where you can tell it to snap a picture or start video recording. It came with a 16GB micro-SD card and an Anker 20W power brick. 1st time connecting to the camera was simple but for any reason you get disconnected from the camera and it won’t reconnect back to your phone, Good Luck! That where all my troubles began. Resetting/reconnecting back to the camera was not intuitive. It was nowhere to be found in the included manual. The poster size manual had like 30 languages, but the part that was in English was of no use! It just points to the app. I indeed found the troubleshooting User guide within the camera app. In the User Guide, there were no page title “RESET” on the Table of Content. I found what I needed on the very LAST PAGE. It was titled “Connect with a different smartphone.” Multiple things must be done before you can reconnect (if for any reason it no longer connects to your phone). 1 – With you Bluetooth enable on your phone, go to the Bluetooth Setting page and Unpair the device from your phone. It will NOT establish a new paired connection if you phone saved it previously paired settings! 2 – In the camera app, go to the “Settings” tab (bottom right) and select “Reset communication settings”. 3 – Power down your camera. Now press and hold the Antenna button while the camera is OFF. While holding the Antenna button, press the power button to power the camera ON. Once the camera full boots and whistles at you, let go of the Antenna button. Now when you press the Antenna button, it will start blinking blue (once per second) to show that it ready to connect via Bluetooth. At this point, you can now re-pair your phone back to the camera. This was painstakingly difficult for me to figure out. What threw me off was it attempts to connect via Bluetooth then it then tries to connect via Wi-Fi. When I connect to the Camera Wi-Fi SSID per the camera app, it would then ask me for a password that I don’t know or have??? It was so confusing. I consider myself a tech savvy person, but if it was this difficult for me to get my phone reconnect to this camera. I promise you, others will to! This whole process was extremely frustrating! Once I got it reconnected, I can see the camera attempts to track it target, which was cool, but it loses it target quite easily. The camera does spin 360 but it does not go beyond the 360 limits. What I mean by that is, let say you place this camera on the center of the table. You then walk around the table and the camera attempts to follow you. If you walk full around and the camera reach it max 360 limit, it just stops. It does not keep spinning. It would have been nice if it did. The camera and video image are clear, but the room must be well lit, it not the images will start to look grainy. As for the battery, I think it lasted a bit over 2 hours before it died. I would recommend leaving it plug in while there a party going on. This will ensure the camera stays powered on and capture those special moments.
Customer review from canon.com
I absolutely love this product!
I absolutely love this new product! This camera is not just your ordinary camera. This camera takes pictures while things are in motion. I love how crisp and clear the pictures come out. This camera also offers an app you can download on your mobile device.
Recommends this product
Customer review from canon.com