CLOSEOUT! Ainsley 2-Piece "L" Shaped Fabric Sectional with 6 Toss Pillows, Created for Macy's
Product details
Web ID: 3542931Very Poor Quality & Macy's Customer Service
-Delivered without connecting brackets installed, resulting in the two sectional pieces routinely separating creating a SAFETY HAZARD for children and pets as well as obvious comfort issues. -Technician came back weeks later and installed INCORRECT BRACKET (and only 1 when there should be 2). -After complaining again, 3rd Technician came to house, verified incorrect bracket was installed and stated there should be two not just one. Ordered but said it would be 4-6 weeks before delivered and then I would have to call back to schedule install which would be additional weeks. -Feathers coming out of cushions, cushions do not retain their shape, and the entire sectional is showing excessive signs of premature wear (pictures attached). Macy's Customer Service says this is acceptable and meets manufacturer standards.I expressed my dissatisfaction and was simply told they meet manufacturer standards again. Product is sub standard, DOES NOT MEET THE QUALITY OR COMFORT STANDARDS i have come to expect from Macys, and the CUSTOMER EXPERIENCE was DISGRACEFUL. Our last purchase from Macys if this is not resolved. Salescheck 29791045
DO NOT BUY THIS COUCH!!!!
Do not buy this couch no matter how comfortable it is in the store. We had our couch delivered yesterday, and out of 6 coushens, 5 are hard a a board. At first I was like, are we crazy, was this not comfortable in the store??? And then I sat on the one comfortable coushen and it’s like you’re in heaven. Sooooo disappointing and sad that I now know I will loss a ton of money returning, especially when there is clearly a flaw with the manufacturer! Please listen to me and other reviewers.... this is not a good buy!!!! I will be calling Macy’s today to return :(
Way too firm, nothing like in store.
We went to Macy’s with the intention of purchasing the Radley sectional. And then we saw the Ainsley and fell in love with the comfort. We just sunk into the comfy feather cushions and had to have it although it was smaller and pricier than the Radley. Unfortunately they must have changed the manufacturing based upon floor model. The one we got is too firm and so uncomfortable. I don’t believe it needs “broken in” as the sales associate told me when I called. They had to have changed the manufacturing of the cushions and it’s awful!! I’m so sorry I didn’t buy the Radlwy as originally planned since it’s larger for lesser price and was more comfortable than this overstuffed board we now have. Although I admit it’s beautoful to look at, there is no amount of jumping on the cushions my five year old can do to help us get it broken in or comfortable. Disappointed with the switch!!
Love the look
I purchased this sofa and love the way it looks. It isn’t the most comfy (yet) but I think it has potential to get there. You don't want to buy a mushy sofa anyway because it will be flat and uncomfortable in a few years. This sofa is beautiful.
Stiff as a board
We visited two different Macy's two times each before purchasing this sectional sofa. We loved the comfort. Fast forward to our delivery. The sofa is delivered by outstanding delivery personnel. I have never had this great of a delivery experience. But.. the backs of the two pieces don't meet at all. The delivery people put me in touch with Customer Service and they schedule a replacement piece to arrive within 5 days. Outstanding. Now let's look at the reason I give it one star. My feet don't touch the floor and I'm 6' tall! The cushions are overstuffed and barely compress under my 185 lbs. It is completely uncomfortable to each of my four family members. We all loved it in the store, but this doesn't sit anything like the floor model. We'll give it another day or two, but it is most likely being returned.
Beautiful Couch
My husband and I purchased this couch sight unseen from Macys.com and we could not be happier with our purchase. We purchased the Sugarshack Gray and the couch is a beautiful neutral shade of gray that goes beautifully in our family room. When I called customer service with initial questions regarding this couch, I spoke with Zach who was absolutely wonderful to work with. He was patient and knowledgeable of this product and provided a very clear description of the right and left arm layouts so we could determine which layout was best for our room. Unfortunately, we do not have a Macy's within 100 miles of us and due to the dimensions of the couch listed online, I was unsure if we would be able to get this sectional through a standard 36" doorway. Zach offered to go to his local Macy's store and measure the couch without the back cushions and feet and determined that we would be able to get into our home...he went above and beyond his professional duties by taking measurements during his own personal time and following up with us the next time he worked. For those who are wondering, this couch does fit through a standard doorway as the back cushions and removable feet are accounted for in the 40" measurement. When removed, the couch is able to fit through a standard doorway. I can't thank him enough for all his help with this purchase. After Zach finalized the purchase over the phone, Macy's automated calls kept us informed of the delivery process all the way up to the actual delivery. The White Glove Delivery was exceptional and flawless in every way. This couch provides very deep seating and plush cushions. We also ordered the matching Ainsley rectangular ottoman which can be used as additional seating when we have guests over or when pushed up to the couch itself creates three chaise lounges. We are thrilled with this purchase and plan to purchase this same couch for our upstairs living room. I am in no way affiliated or connected to Macy's in anyway. Just a customer who purchases many things online and always bases our purchases on other individual's reviews. I hope this review will help you in your decision process.
Beautiful addition to our livingroom
Beautiful sofa, very deep with thick cushions and lots of pillows. Sturdy. Needs a little breaking in but overall very satisfied. Delivery was flawless, only thing to note - the driver advised me that the long end of this couch is one of the longest they carry and has been problematic in some deliveries so be sure to measure and account for turns. Would give 5 stars but waiting to see how this holds up against my 1 year old.
Amazing
Bought this and the sofa ottoman in 2 different colors its gorgeous and so comfortable...... Just understand it is HUGE