BeautyrestPoised Slumber 12" Medium Tight Top Mattress Collection
BeautyrestPoised Slumber 12" Medium Tight Top Mattress Collection
Product details
Web ID: 22199520331 reviewssorted by Newest
This review is from Beautyrest Poised Slumber 12" Medium Tight Top Mattress - Twin XLDisappointment
I bought this for my daughter in February. Within just two months, the mattress has become deformed—it has actually split in two. It is horrible. I purchased it at Macy's, but I haven't called them yet to resolve the issue because they say the warranty is only valid for one month. So, as far as I'm concerned, buying this was the worst mistake I could have made; it is absolute garbage.
Response from Macy's
Hi there, thank you for taking the time to review your Beautyrest Poised Slumber Medium Mattress. Your feedback is valuable to us. We're very sorry to hear about your experience. If the mattress has split in two and become deformed, it may have a manufacturing defect. If that is the case, we encourage you to reach out to your retailer to begin the warranty claim process. If approved, you may qualify for a replacement mattress, which should help your daughter get the wonderful nights of sleep that she deserves. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.
This review is from Beautyrest Poised Slumber 12" Medium Tight Top Mattress - TwinSleep
Firm but comfortable
Customer review from Beautyrest
This review is from Beautyrest Poised Slumber 12" Medium Tight Top Mattress - QueenComfortable
Good mattress for the grandkids.
Customer review from Beautyrest
This review is from Beautyrest Poised Slumber 12" Medium Tight Top Mattress - Queenterrible quality divets after a couple of months
After 126 days (of which 21 were waiting for an inspector) my mattress was shown to only have 1.5 in depressions and I was not eligible for a replacement. Though one rep suggested that I make the dents worse so I could get the replacement. After literally 4 hours on the phone trying to get any on shore person to speak with me, I was offered an exchange (still offshore with poor language skills). Now I am at minute 43 trying to place the exchange order, 30 of which were on hold. I understand the cost savings offshore provides, but this has been a terrible experience.
Response from Macy's
Dear Customer, thank you for your feedback. We’re very sorry to hear about the challenges you experienced with your mattress inspection, exchange process, and customer service. We understand how frustrating it must have been to spend so much time on the phone and navigate communication difficulties, and we sincerely regret the inconvenience this caused. This mattress is designed to provide supportive, medium-firm comfort with a tight-top construction, helping promote restful sleep and a balanced feel that many customers enjoy. Your feedback is very valuable and will be shared with our team to help us improve.
Supportive
Comfortable and supportive
Customer review from Beautyrest
Needed a new mattress
Was in need of a new mattress immediately and was able to get this for 65% off. Unfortunately no stores had it in stock around me, but upgrading from a 15 year old mattress to this will be just fine.
Customer review from Beautyrest
lOVE THE MATTRESS
My back had been KILLING ME and I knew I needed a new mattress. I didn't think I'd feel so much better so quickly!
Customer review from Beautyrest
Mattress sinks now. Must return
Sinks in must return. Only had it since July 2025
Customer review from Beautyrest
Response from Beautyrest
Hi there, thank you for taking the time to review your Beautyrest Poised Slumber Medium Mattress. Your feedback is valuable to us. We're sorry to hear about your experience. If your mattress has begun to sink, it may have a manufacturing defect. If that is the case, we encourage you to reach out to your retailer to begin the warranty claim process. If approved, you may qualify for a replacement mattress, which should help give you the wonderful nights of sleep that you deserve. If you would like to share more with us, feel free to reach out to our team directly through the contact us page on our website with any questions, comments, or concerns.