FurnitureCLOSEOUT! Locasta Leather Sofa Collection, Created for Macy's

DO NOT BUY FURNITURE FROM MACYS

Purchased this couch on 8/20/23. Delivery scheduled for 9/16/23. Delivery men came and delivered the sofas but 1 of 3 was missing legs. The delivery men (third party) put in an order before they left to Macy's. Macy's said they put an in order to their warehouse on 10/18/23. Since then, I have followed up every 2 weeks and they kept saying "check back in 5 days". Today is 11/27/23, and my sofa still has NO legs. Why have customer service if you can't service the customer? Horrible service.

Beautiful but issues upon delivery

Back cushion sewn on crooked. I bought two chairs and a sofa. One chair and one sofa are perfect. Unfortunately, the other chair had the cushion sewn on lopsided and there was a hole in the bottom of the chair which wasn’t that big of a deal. If it wasn’t for this issue, this would be a five star rating because the furniture is beautiful and the leather is nicely done.

Easy living

Absolutely love these chairs soooo comfortable!

Excellent service by Odette

Odette from the Schaumburg store furniture department sold us our family room last year…incredible service and amazing follow through. She needs to be recognized by her manager.

Gorgeous Piece

I bought this off the floor and it is stunning. Very heavy and very well-made. made in Italy and of course the leather is luxurious. cushions do not come off which I love because it’s aggravating when they do. Well-cushioned and super comfortable. Other reviewers spoke of ‘rickety’ legs. it’s really quite simple people: Flip your couch over and you’ll see five wooden legs. They screw off and they should have a round black disc at the top of each leg (make sure there is one and if not, make one out of some sturdy material so it screws in nice and tight into the sofa. So unscrew each leg and then get out some heavy duty glue and put some in the hole where it screws in. screw it back in nice and tight (with the disc at the base like before) and voila! nice non-rickety couch! Sometimes you gotta MacGyver things people and not just send it back. try to figure it out on your own and you’ll save big money in the process

Better than we anticipated and the delivery was professional and on time. Thank You!

Lovely couch

Super cozy couch. We sat on this at a friends house and decided to buy one for ourselves. Absolutely love it. High quality materials and soooo comfortable.

Excellent Delivery Service

The delivery guys did an excellent job. They were professional, courteous and took pride in their work.