CLOSEOUT! Serenity Comforter Sets
Product details
Web ID: 17268783Cute but Cheap
Overall, I am not really satisfied or unsatisfied with this product. The quality of the material is average. The filling in the comforter has hard plastic pieces that feel like staples. I love the pillow cases & throw pillow. The pillow cases are super soft. The sheets could be softer. The colors & design are very well put together. If a higher quality fabric & filling were used, I would've given it 5 stars & a recommendation.
Response from JLA Home
Hi Chelsea, we're pleased to hear that you appreciate the colors and design. We apologize, however, for any disappointment you experienced regarding our quality. We understand that preferences for sheet textures can vary, and we pride ourselves on our high-quality materials. However, regarding the comforter's filling, it should not contain hard plastic pieces. We take this matter seriously and are currently investigating further to address your issue. While you wait, we recommend to contacting Macy's for a replacement or reach out to our customer service team at 866-456-8852 or via email at jlacs@jlahome.com. Our customer service representatives are available Monday through Friday from 7:00 am to 3:30 pm (PST) and will be happy to address your concerns. Thank you for your candid feedback and your patience.
LOVE IT!!!
I absolutely love this set! It's so beautiful!
Recommends this product
Poor quality
The comforter shredded the first time I washed it before I could even get it on my bed.
Response from JLA Home
Dear Marsha, thank you for bringing this to our attention. We appreciate your candid feedback and have taken it into consideration. As a future suggestion, we recommend using a Large Capacity Washer/Dryer to ensure there is enough room for the item to move around and minimize the risk of damage. We are sincerely sorry that this set did not meet your expectations.
OVER PRICED
RETURNED DUE TO PRICE
Beautiful comforter set
Looks beautiful in our bedroom. Comforter and sheets are very comfy and soft.
Recommends this product
Response from JLA Home
Hello Debbie, Thank you for your feedback! We are pleased to hear you are satisfied with the Madison Park Essentials Serenity 9-Pc. California King Comforter Set you purchased at Macy's! We take great pride in both our products and customer service and are happy to hear that our customers recognize these efforts! Again, your feedback is very much appreciated!
Soft glowing color!
Even more beautiful than the picture, I love this set. I bought the coral color, my room is glowing! 100% cotton sheets and the comforter is so soft and warm.
Returned not worth the money
The quality is very poor. There are stitches of blue thread running down the center of the comforter on the printed side. It is impossible to hide. It arrived very wrinkled. I can only imagine what it would look like after washing it. I stuffed it right back in the bag and returned it. I should have listened to the other reviewers, but the color really matched my room decor.
Response from JLA Home
Hello Macy’s Customer, Thank you for your feedback. We are sorry you were dissatisfied with the quality for the Madison Park Essentials Serenity 9-Pc. King Comforter Set you purchased at Macy’s. We do our very best to manufacture great quality products to ensure the satisfaction for all customers and have taken your feedback into consideration. Macy’s has a respectable return policy and so we are pleased to hear they worked with you for the return of this item. We are sincerely sorry this set did not meet your expectations. Again, your feedback is very much appreciated!
Cheaply Made
More of a peachy tone than the vibrant orange of this pic. Material is super thin... sheets are like 1 single thin layer of guaze (like if you peeled a square of gauze into thin layers)... or a wannabe-Muslim fabric. Pretty pattern though.
Response from JLA Home
Hello Soquel,
Thank you for your feedback. We are sorry you are dissatisfied with the Madison Park Essentials Serenity 9-Pc. Queen Comforter Set you purchased at Macy's. We do our very best to manufacture great quality items to ensure the satisfaction for all customers. Macy's has a respectable return policy and will work with you for the return of this item if this is what you decide to do. Again, your feedback is very much appreciated!