CLOSEOUT! Classic 13" Elite Extra Firm Mattress- King
Product details
Web ID: 14872350Low quality
I both this extra firm matress less than 6 months ago. The spot I sleep on sunk down significantly. I flifted the matress on the other size, hope that the sunken spot would bounce back BUT it did not. Now I cannot sleep on it. What a waste of money!
Response from Macy's
Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The issue you are describing does not sound normal. We highly recommend reaching out to your original purchasing store and filing a warranty claim so this can be looked at and evaluated. If your mattress is found to be affected by a manufacturing defect, you should be able to get a replacement. We hope this helps!
Confused?
I am very confused about this mattress! I see reviews that say it's horrible! Some say it's the best for back support. Another person gushed about how great the sales person was without mentioning any thing about how the mattress was???? I don't understand how people can have such opposite opinions!
Recommends this product
So Comfortable
Fits my frame perfectly. Comfortable. Slept like a baby on the first night.
Recommends this product
Not what I expected
Its good quality but a bit too hard than expected. Made my sciatica flare
Response from Macy's
Hi Elizabeth. Thank you for reaching out and sharing your insight, we're sorry to hear that your sciatica flared up! It can take 2-3 weeks for your mattress to soften up a bit and acclimate to your home. We hope this helps and that you sleep well for years to come.
Very Satisfied - Extra Firm Support!!
Fantastic! My wife was having back issues, and this mattress immediately fixed her pain after one night. I waited until we slept on the mattress for 10 nights before writing this review to make sure it wasn't just a fluke, but if you need an extra firm mattress, this is a great choice! Just so we're all on the same page, this mattress is indeed very firm. If you've never been on an extra firm, your first few minutes on this mattress will be shocking at the stiff support that you'll feel. You might think it's too much, and maybe even hard, but if you're looking for extra firm support, this will get the job done.
Recommends this product
Tim.... THE BEST🥰🥰🥰
I haven't received it yet, but the gentleman who assisted me with the purchase, Tim, was a sweetheart!!! He took his time, and assisted me diligently and with selfless patience to make sure I received what I needed and wanted!!! He's a wonderful person with huge personality!!! I wish more people were like him!!! He reminds me of myself❤️ He's truly a treasure,
Excellent mattress for back pain relief
This is a great mattress, especially if you have a bad back. I bought it without even trying it based on reviews (long story!). Literally, from the first night I slept on it, my sciatica pain went away. This is such an individual thing, so may be different for someone else, but I could not be happier. The mattress is very firm but not uncomfortable at all...it's just not squishy. (Had a very firm mattress years ago that was like sleeping on a board. This is not like that.) Also, I'm mostly sleeping all the way through the night for the first time in years.
Response from Macy's
Hi Leonie,
Thank you for taking the time to share your candid feedback. We're thrilled to hear that you are happy with the mattress and that it relieves your sciatica pain. Here's to many restful nights of sleep!
Not an extra firm
I don't know how mine got rated an extra firm. Mine is too soft for an extra firm. Really disappointed.
Response from Macy's
Hi Jabs,
We're sorry to hear that the mattress is not working for you. if a return is best please get in touch with Macy's directly to see what your options are.
The Serta Team