CLOSEOUT! Classic Elite 15" Plush Pillowtop Mattress Collection
Product details
Web ID: 1505399429 reviews
This review is from CLOSEOUT Serta Classic Elite 15 Plush Pillowtop Mattress- FullCancelled for an odd reason
This order was cancelled by Macys saying that Serta did not have the materials to make the mattresses, I find this odd since it was a close out item which suggests they were no longer going to be made and they were selling stock at a reduced price. So after setting up delivery date (they called me to verify) all of a sudden they weren’t available, no apologies just blamed Serta! Really suspicious!!!
This review is from CLOSEOUT Serta Classic Elite 15 Plush Pillowtop Mattress- FullDo not buy
I bought this in May and it is now June, same year and there is a big dip on the side I sleep on. This mattress did not last one full month.
Response from Serta Team
Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The issue you are describing does not sound normal. We highly recommend reaching out to your original purchasing store and filing a warranty claim so this can be looked at. If your mattress is found to be defective, you should be able to get a replacement. We hope this helps!
This review is from CLOSEOUT Serta Classic Elite 15 Plush Pillowtop Mattress- KingGREAT MATRESS
This King Mattress was a really great deal. Wonderful comfy and just what I expected. And the delivery team was outstanding. Very fast. They took out my son's old mattress and brought the new one in so quickly. I was impressed. We are more than satisfied with our purchase and delivery experience. We have already told friends and family about our experience.
This review is from CLOSEOUT Serta Classic Elite 15 Plush Pillowtop Mattress- Kingdelivery bad service
The mattresses is fine, delivery driver was awful and rude. He broke a piece on my chandelier. had to move pictures because he was close to breaking them. He never apologized, dropped the mattress down like he didn't care, knocking out boards under the box spring. The helper with him was great..want a refund
Response from Serta Team
Hi there, thank you for reaching out and reviewing your mattress, we are sorry to hear about your delivery experience. If you would like to return your mattress please reach out to your original purchasing store, if you are within their return or exchange limitations you should be able to return and receive a refund. We hope this helps!
This review is from CLOSEOUT Serta Classic Elite 15 Plush Pillowtop Mattress- QueenAmazing personal service
Loved the time the team spent with us when we went shopping for a mattress. Robin and her manager took the time to make sure we purchased the right product at the best price! Forget Nordstroms, Macy's definitely has the best service!
This review is from CLOSEOUT Serta Classic Elite 15 Plush Pillowtop Mattress- QueenMATTRESS
DANIEL DURAN WAS SO SUPERIOR TO SETTLE MY DELIVERY OPTION -HE WAS PATIENT-PROFESSIONAL - I WISH EVERY COMPANY HAD PEOPLE OF HIS HIGH CALIBER CUSTOMER SERVICE SKILLS - PUTTING MACY'S AT THE TOP OF THE GOLD STANDARD OF SERVICE!
WORST NIGHT SLEEP
This is the ABSOLUTE worst mattress i have ever slept on or owned. I have had it only 5 days and every day i wake up with a horrible backache! The middle of the mattress is permanently sunken in and it feels like i am sleeping in a hammock. The thing is crushed in the middle and i only weigh 105 lbs. I always had soft mattresses but this is ridiculous. Cheapest materials ever! The sides are higher than the middle now and i have no choice but to return it. U will be forced to pay a ridiculous re-stocking fee! I am so unhappy this is not right. DO NOT BUY THIS MATTRESS. U WILL BE SORRY!
Response from Serta Team
Hi Janice. Thank you for reaching out and sharing your experience, we're sorry to hear that your new Serta Classic Elite Mattress is not performing as intended and causing you discomfort. While we understand this may not be ideal, we encourage you to reach out to Macy's Customer Service Team at (800) 289-6229 to see what your return/refund policy entails. Alternatively, most mattresses are backed with a 10-year limited warranty and their customer service team can also guide you through a claim. We hope that this leads to a swift resolution, but please let us know if we can assist moving forward!
This review is from CLOSEOUT Serta Classic Elite 15 Plush Pillowtop Mattress- QueenMattress
Mattress is sagging, it is not what we expected. We had a mattress the same brand and it last for many years, we bought the new one thinking will be similar but we are very discourage about it.
Response from Serta Team
Hi Reina. Thank you for reaching out and sharing your experience, we're sorry to hear that your new Serta Classic Elite is sagging. While we understand this may not be ideal, we encourage you to reach out to Macy's Customer Service Team at (800) 289-6229 so they can guide you through a warranty claim or review any available return options. We hope that this leads to a swift resolution, but please let us know if we can assist moving forward!