CLOSEOUT! Classic Elite 15" Plush Pillowtop Mattress- King
Product details
Web ID: 14872356GREAT MATRESS
This King Mattress was a really great deal. Wonderful comfy and just what I expected. And the delivery team was outstanding. Very fast. They took out my son's old mattress and brought the new one in so quickly. I was impressed. We are more than satisfied with our purchase and delivery experience. We have already told friends and family about our experience.
delivery bad service
The mattresses is fine, delivery driver was awful and rude. He broke a piece on my chandelier. had to move pictures because he was close to breaking them. He never apologized, dropped the mattress down like he didn't care, knocking out boards under the box spring. The helper with him was great..want a refund
Response from Serta Team
Hi there, thank you for reaching out and reviewing your mattress, we are sorry to hear about your delivery experience. If you would like to return your mattress please reach out to your original purchasing store, if you are within their return or exchange limitations you should be able to return and receive a refund. We hope this helps!
very poor quality
Very poor quality of the mattress,I’m so disappointed
Response from Serta Team
Hi there,
Than you for your feedback, we're very sorry to hear that you're disappointed with the Serta Classic Elite 15 Plush Pillowtop Mattress. If you believe you would like to return, reach out to Macy's to see what your options are.
Would not buy again
Too soft - we needed a puffy mattress pad, which helped, but had to add a memory foam pad (2 in) it's still uncomfortable
Response from Serta Team
Hi Laurel,
We're sorry to hear the Serta Classic Elite 15 Plush Pillowtop Mattress has not been working out for you. Please contact Macy's to see what your return options are. They can be reached at 888-822-6229.
The Serta Team
This mattress provides no support at all. I sink completely into it and it has divots and lumps when we've only had it for a couple of months. I need to use pillows to prop my body up at night. My back is constantly in pain now. Don't be deceived by the good price.
Response from Serta Team
Hi Emily. Thank you for reaching out and sharing your experience, we're sorry to hear that your Serta Classic Plus Pillow Top Mattress is not providing support. While we understand this may not be ideal, we encourage you to reach back out to Macy's Customer Service Team at (800) 289-6229 and their team can guide you toward a refund or warranty claim. We hope that this leads to a swift resolution, but please let us know if we can assist moving forward!
not recommended !!
after only few weeks it starts to pressed down from the sides where we sleep, its very uncomfortable and give both me and my husband severe back pain. I DO NOT Recommend this mattress. Please save your money.
Response from Serta Team
Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the experience you are looking for. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so,. We hope this helps!
Top Shelf Quality!!
An absolute wonderful mattress!
Greatest
This is the best I’ve ever had and the price is unbelievable for a king size mattress, you will not go wrong with this mattress!!!! Luv It!!
Recommends this product