CLOSEOUT! Luxe Armisted 12" Plush Euro Top Mattress Collection
Product details
Web ID: 12593622Very comfortable
Love the pillow topper. Very comfortable mattress and box spring.
Customer review from Serta
Disappointment 😞
Just brought the mattress, it is noisy when you sit on it, the head of the mattress is sunken in and the pillow top is lumpy.
Customer review from Serta
too firm
We replaced our 7 year old Big Lots mattress with this, hoping for a plusher feel, and we did not get it. This mattress is a solid medium firmness, nothing plush about it. I will say, my partners movement was isolated and that was the only improvement. We ended up putting a 3 inch tempur pedic mattress topper on and setting up a return.
Response from Serta Team
Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the experience you are looking for. We are happy to hear that you are getting some assistance on a return so that you can get onto a different product that will provide you with a great sleep!
Goldilocks mattress
Beautiful mattress, just the right amount of firmness without making my back stiff. Incredible price, definitely got my money's worth.
Recommends this product
Caves in the middle and hurts your back
I had read the other reviews and thought that there were enough good reviews to outweigh the potential bad reviews however I’ve had my mattress for 2 months now and unfortunately have not had a positive experience. The mattress caves in the middle and is very firm much more than the description indicated. While there is very little mattress topping to help it shifts under the mattress when we move around and will cause it to puff up and cause inconsistent firmness. My back has never hurt this much from a mattress and incredibly disappointed.
Response from Serta Team
Hi Sydney,
It typically takes 1-2 months for a person to adjust to a new sleeping surface. We recommend checking your foundation to be sure it's adequately supporting the mattress. Rotating your mattress regularly ensures even wear. If you have any questions about the warranty reach out to Macy's
Customer Service at 888-822-6229. Best, The Serta Team
Comfy!
Most comfortable mattress!
Recommends this product
Satisfied with this mattress.
Very comfortable, so far.
Poor customer support
The mattress is great. Delivery, not so great. Was suppose to take away the old mattress and didn't. Emailed twice about that and only got an automated response that I would receive a response shortly. Never received a response. Very poor customer support.