CLOSEOUT! Matrix 20" Carry On Hardside Spinner Suitcase, Created for Macy's
Product details
Web ID: 1611056206 reviews
good deals
I love the color as well as the luggage and price . unfortunately I didn't carry my luggage right away and when I did travel with it on Delta airlines it was damaged badly at the handles and the body was dented up and cracked up. I filed a complaint with the airlines and they replaced my bags. I still have pictures . I won't say this is bad luggage because people handling the luggage don't handle with concern. they throw it and destroy it.
Very good
Very well built and light hand carry. Have used on many trips already.
I love this suitcase so much!
Just don't check it. It cracked the first time I checked it. It is perfect for a carry on though!
Not hard as it looks!
I purchased this luggage as it was bright in color, seemed tough and had 360° wheels. Unfortunately this could not survive the very first international trip. The corners were dented and cracked. I need to now call Macy's about the warranty!!
perfect and durable!
I bought this at the last minute for my daughter's trip to Vegas. It was the perfect size for her, durable and easy for her maneuver.
Holds up for awhile but breaks down eventually
2.5 yrs old, roughly 50 trips, First year a wheel section broke off but was able to use screws and a block of wood to reattach. It limped along for the past year and this week the handle broke off in the airport so had to carry it. No way to fix it now. So ~ $100 for 50 trips...not bad. Just wish it was a bit more durable.
Junk
Bought 4 of em last July. Second trip a wheel broken. Cant find replacements. Dont bother buying this its junk.
Response from Olivet Rep
Dear Winfred,
We apologize your Tag Matrix carry on luggage wheel broke on you second trip. We would like you to be happy with your purchase and we would like to further discuss this incident. The luggage does carry a 3 year warranty, we would like to provide you with a replacement luggage as soon as possible. Please contact us at toll free 1-888-310-2668 x 101 or by email at customer_svc@olivetintl.com. Thank you.
Junk suitcase
What an disappointment! I bought it on Monday and used it on Friday for the first time and there it came from the carousel with a sharp crack. It is not made of metal, it must be of hard paper that looks like a metal case. Unfortunately, TAG does not warrant any damages made by airline handling, for which case you must make a claim with the airlines with all the labels in tact, and my husband had discarded the airline tag labels on the luggage. So it was good lessons. Never trust a metal-looking case, and never throw away the airline labels on the suitcase if damaged.
Response from Olivet Rep
Dear Hawaiireviewer,
We apologize your luggage arrived back to you,cracked after being handled by the airlines. Luggage warranties do not cover damage which occurred from the airline. We do want our customers to enjoy their luggage and be happy with the purchase. Please contact us directly at 1-888-310-2668 x 101 or by email at customer_svc@olivetintl.com to further discuss this matter. Thank you.