CLOSEOUT! Torbin 90" 2-Pc. Fabric Sectional Sofa, Created for Macy's
Product Details
Web ID: 16044695Poor quality couch/warranty is a scam
Hi. I did intentionally buy this in 2022 as a lower budget couch and was encouraged to buy the most extensive warranty that covered pet damage due to concerns about my dog. It has been impossible to get pet hair off of. Within 6 months one of the legs had broken. My warranty coverage request was denied with no real explanation, and we rigged up some extra wood to keep it up and moved on. at the end of last year, a tear that was likely caused by my dogs claw started expanding, which then he dug into. Normally would blame this on myself except the warranty was purchased because it covered pet damage. A claim was submitted in February of 2024, took over 2 months to process, and the conclusion was that the claim denied because the damage existed when the couch was delivered, which made no sense. Anyways I don't often leave reviews but after havign a broken couch with visible hole in the fabric for over 6 months my frustration has gotten to me.
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