West Loop 16oz Travel Mug
Product details
Web ID: 5173941Great cup, lid not so much
I just got on the website to see if I can get a replacement lid for my West Loop cup that I have had since at least 2007. The stainless steel cup is amazing. The lid not so great but I have stuck it out for about the past four years in spite of the soft material getting very sticky and now leaving a black sticky goo on my backpack and other bags. I just wanted to replace the lid but this is not possible so I rate this cup low. Seems crazy to have to ditch such a nice stainless steel cup because I can't get a lid for it. Guess I will have to look at Yeti mugs as they do offer lids available for separate purchase. Disappointing as I would rather stay with my Contigo.
Customer review from gocontigo.com
Lid failure, environmental failure
The lids have failed me 3 times! If I could buy replacement lids would be waaaaay better than once again have a useless stainless steel container that I will have to discard. The lids that have the lock feature just don’t last. I realize you must build this failure into your product to ensure future sales but really! Just let me order new lids when I need them!
Customer review from gocontigo.com
Worth it
I had this water bottle for a while before I misplaced it. One of the best for keeping hot temperatures. Although, it did leak a little when I put it in my bag, so I just kept it in my side pockets
Customer review from influenster.com
Best lid ever!
Best lid EVER! I've never had to worry about it leaking. Push the button to drink, let go to seal. Brilliant.
Recommends this product
Customer review from gocontigo.com
Best travel coffee ever!
Easy to clean and keeps coffee hot and no spills! Love thse mugs
Recommends this product
Customer review from gocontigo.com
“Non-spillable”
Constantly spills even when locked, don’t waste your money on this, I had to dry out several notebooks in my bag because of it.
Customer review from gocontigo.com
Dribbles liquid - defect or design flaw?
It leaks! More specifically, it dribbles liquid down the side from the large button after each sip. I had high expectations for this commuter mug given the many positive reviews and ratings. It's hugely disappointing: hard to drink from (which I could get around), but also dribbles liquid down the side from the button at the end of each sip. Not sure if mine is simply defective, but this is a show-stopper. I'll be returning it and looking to a different brand.
Customer review from gocontigo.com
Best Lid on the Market
I have had multiple travel mugs with West Loop original and 2.0 versions. The one-hand operation is by far the simplest and easiest to operate yet keeps the contents in the mug. I have checked and have not found a competitor to the lid functionality. The original West Loop lids would only last a few years before the button would break but 2.0 seems to be much better. Unfortunately the plastic cannot withstand a direct drop to a hard surface when full of coffee and the "rubber" seal at the spout can wear and drip (luckily there are 3rd party seals available on Amazon). The stainless steel body are basically indestructible except I have had a few that had problems with the paint chipping off near the top during hand washing. In the past replacement lids were available for purchase which allowed me to still use my 15 year old stainless steel body (some worn paint) still in 2025.
Recommends this product
Customer review from gocontigo.com