Cuisinart14-Cup PerfecTemp Coffeemaker with Over Ice, DCC-3500SS
Product details
Web ID: 21045419144 reviewssorted by Newest
Consistent loyalist for Cuisinart
We purchased a Cuisinart two months ago. We’ve consistently purchased a Cuisinart drip to brew our coffee… more than any other manufactured drip machine, Including Krups.. This purchase was highly valued and loyal brewing device, as always.
Recommends this product
Customer review from bloomingdales.com
The only Coffee Maker you need
This is the perfect coffee maker - both iced and hot coffee and so simple and easy to program and use
Customer review from cuisinart.com
Just one small disppointment
The coffee maker produces a great cup of coffee. All the controls are easy to use and make sense. My only disappointment is with the carafe. The cover is not have a hinged lid but a snap on...annoying. Perhaps this was done so the pot could easily fit in the dishwasher, however I never had a problem with my KithcenAid with a hinged cover.
Recommends this product
Customer review from cuisinart.com
Great Maker
With the exception of the filter basket shape, this is the perfect drip coffee maker. It’s programmable, makes more than 12 cups at a time, and is easy to set up. You can even decide how hot it keeps your coffee in the pot.
Recommends this product
Customer review from cuisinart.com
Coffee pot is very nice, easy to use, enjoying it
Recommends this product
Get paper towels to soak up spilled coffee
This coffee maker is generally good until you pour your freshly brewed coffee. No matter what we do coffee spills all over the counter and the cup. So tired of it. Can I please get a carafe that's works?
Customer review from cuisinart.com
Response from cuisinart.com
We're sorry to hear you're experiencing difficulty pouring from the carafe and understand how frustrating repeated spills can be. To help improve pouring performance, we recommend ensuring the carafe lid is fully secured and properly aligned, as an improperly seated lid can sometimes affect the flow of coffee while pouring. We'd like the opportunity to learn more about your concerns and determine whether replacement options may be available, so please contact our Consumer Assistance Center at 1-800-726-0190 and reference Ticket #8901031638. Thank you for sharing your feedback—it helps us identify opportunities to improve future models and create a better experience for our consumers.
Coffee pot design is faulty - spill every time
I bought two of these for Mothers Day. One for myself, one for my mother in law. We both hate this coffee pot for the same main reason.....HOW ARE YOU PEOPLE POURING CUPS OF COFFEE WITH OUT GETTING IT EVERYWHERE? I do not understand how this pot has such high ratings based on that issue. This is not a cheap coffee pot...its so messy. A few other issues, the little measuring scoop that rests in the lid falls out every time you lift the lid...which for me leaves it falling behind the trashcan so I don't even use it anymore. The over ice setting brews scalding hot coffee so i'm not sure the purpose of it. Definitely would be sick if I had paid full price for this thing.
Customer review from cuisinart.com
Response from cuisinart.com
We’re sorry to hear about your experience and understand how frustrating spills during pouring can be. For improved results, we recommend pouring slowly with the lid fully secured and aligned with the spout, as well as ensuring the carafe is not overfilled; for the scoop, placing it securely in the lid groove may help prevent it from loosening when opened, and the over ice feature automatically adjusts the brewing process to brew a smaller, highly concentrated amount of hot coffee. Please contact our Consumer Assistance Center at 1-800-726-0190 and reference ticket #[8901025260 so we can provide additional support and review your unit. Thank you for your feedback—it helps us enhance future designs and overall user experience.
Nice features
I’ve been using this maker for about 2 weeks now and so far very good. 2 weeks is not enough time to rate this with 5 stars as my last coffee maker, a model 3200, didn’t last long, less than a year. I like some of the upgrades on this model, especially the shutoff timer. I have to press the start button twice for some reason (it shuts off with one press). It’s brews well and keeps the coffee hot - all I need. Cuisinart makers are not super expensive and they do the job. Let’s hope this one last longer than my last