14-Cup PerfecTemp Coffeemaker with Over Ice, DCC-3500SS
Product details
Web ID: 21045419Ratings & Reviews
22 customer images
14 cup coffee maker
Love this coffee maker. It brews fast and well. Love the programming feature that allow coffee to be brewed for a certain time.
Recommends this product
Customer review from cuisinart.com
Disasters averted
While busily prepping for breakfast guests, I would plug in my coffee maker at the perfect time. I then would proceed to continue with food prep. Smelling the freshly brewed coffee I would glance over, only to see coffee running across my counter and grounds being deposited in the pot! Disaster in process. The pot was not seated perfectly to allow coffee to drip and grounds to not overflow. Cleaning that mess one too many times, it was time for a new coffee maker. I was gifted a new Cuisinart! My guests assured me those disasters would now be over, and they have been. I am so thankful for the gift and the positive and reassuring recommendations.
Recommends this product
Customer review from cuisinart.com
Brew button
The brew button is not functioning properly Very surprising I have been using this brand of coffee machine since 2000 Never had any issues
Response from Macy's
We appreciate you taking the time to share your feedback. All customer input is carefully reviewed and shared with our product team to guide ongoing improvements. Please remember that most Cuisinart products come with a 3-year warranty, and if you think your unit may not be working as it should, our Customer Care team is available at 1-800-726-0190 for any questions or assistance.
Not recommended
The filter keeps clogging, spilling coffee grounds into my coffee pot
Response from Macy's
Thank you for sharing your feedback on the Cuisinart Coffee Maker. We’re sorry to hear about the clogging issue, as this is not the experience we want for our customers. Please ensure that only one filter is used in the basket and that it is seated properly, as multiple filters or misalignment can cause grounds to spill. If you continue to experience problems or would like additional guidance, our Consumer Service team is available at 1-800-726-0190 and would be happy to assist.
Awful Machine - Extremely Disappointed
Awful!!! Only brewed coffee twice before getting an error message and flashing brew button light. I’ve owned several Cuisinart coffee makers over the years and have always been happy with them. Not sure what happened in the product development and testing cycle on this one, but it’s a huge failure. (Look at the other reviews). Please tell me Cuisinart isn’t going the way of American auto manufacturers— more technology with zero reliability.
Customer review from cuisinart.com
Response from cuisinart.com
We appreciate you taking the time to share your feedback. All customer input is carefully reviewed and shared with our product team to guide ongoing improvements. Please remember that Cuisinart products come with a 3-year warranty, and our Customer Care team is available at 1-800-726-0190 for any questions or assistance.
Nice upgrade from previous versions
I purchased this coffee maker for a replacement of my 6 year old coffee maker. Love the updates of being able to add water from the front of the unit.
Recommends this product
Customer review from cuisinart.com
Disappointing
I was extremely excited to update my old cuisinart coffee maker with this beautiful new one. Opened on Christmas - It worked one time, brewed one full pot of coffee, and has not worked since. I searched for other similar issues online or troubleshooting tips and nothing helps resolve the issue. This is unfortunately going to be returned.
Response from Macy's
We appreciate you taking the time to share your feedback. All customer input is carefully reviewed and shared with our product team to guide ongoing improvements. Please remember that most Cuisinart products come with a 3-year warranty, and if you think your unit may not be working as it should, our Customer Care team is available at 1-800-726-0190 for any questions or assistance.
It's not working.
Less than a month ago we purchased this to replace a Cuisinart coffee maker we had for 20 years. Then we went to make coffee on Christmas morning and it wouldn't brew. All the lights went on but nothing happened. The function knob wouldn't work. Returning it today.
Customer review from cuisinart.com
Response from cuisinart.com
Thank you for sharing your experience, and we’re very sorry to hear about the issue you encountered—especially on Christmas morning. While it’s disappointing to hear the unit did not function as expected, we appreciate you taking the time to provide this feedback, which is reviewed by our product team. Please note that this coffee maker is covered by a 3-year limited warranty, and our Consumer Service team is available to assist at 1-800-726-0190 should you have any questions or need support in the future.