14-Cup PerfecTemp Coffeemaker with Over Ice, DCC-3500SS
Product details
Web ID: 21045419Ratings & Reviews
22 customer images
Do NOT recommend!
Bought this coffeemaker last week to replace another Cuisinart. Looks beautiful and set up with no problems. Made first pot, it stopped about half way through and ErH code came on display. The warming plate got so hot it boiled the coffee in the pot! Unplugged, cooled down and reset. Tried two more times with same results. Boxed it up and returned to store for refund. This model is a piece of garbage! And dangerous.
Customer review from cuisinart.com
One issue with this product
Nice big pot of coffee! My only dislike is the coffee pot lid. When you pour a cup, better do it over the sink or remove the lid. Something in the lids shape needs to be changed to correct this problem.
Customer review from cuisinart.com
Response from cuisinart.com
Thank you for sharing your feedback on your Cuisinart coffee maker. We appreciate your comments regarding the lid design and will pass them along to our product team for consideration. If you’d like tips for smoother pouring or additional guidance, our Consumer Care team is available at 1-800-726-0190.
Stylish and Reliable
This is a stylish device, and fits all of our needs. We've had many Cuisinart coffee makers over the years, and they keep getting better. They've always been very reliable, and this one is no exception.
Customer review from cuisinart.com
Flashing Brew/Off button — No Coffee
Quit working after 5 weeks of use. Light within the Brew/Off button just slowly flashes on/off. No way to bypass it and get it to do anything. Do not buy this thing.
Customer review from cuisinart.com
Response from cuisinart.com
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. Your comments are important to us, and we’ll use them to help improve our products and services in the future. If you’d like further assistance, please give us a call at 1-800-726-0190 so our team can help.
DCC-3500SS
So sad . Had a Cuisinary coffee pot for 12years. This one is not working….We are lucky to have kept are old one. The new one just arrived yesterday!
Response from Macy's
We’re very sorry to hear your new coffeemaker isn’t working as expected, and we appreciate you sharing this feedback. We understand how disappointing this must be, especially after having a reliable unit for so many years. Please contact our Customer Service team at 1-800-726-0190 so we can review the issue and assist you further.
Have some issues
The lid on the carafe requires you to hold it down while you pour out the coffee. This is difficult for a person with carpal tunnel syndrome. A more dubious point is that more grounds in order to make decent coffee. Both issues are by comparison with our old Kenmore coffee maker that we needed to replace.
14 cup Perfect Temp
Makes a good cuppa. Haven't used the over Ice yet, but I'm sure it will be good as well.
Recommends this product
Customer review from cuisinart.com
I got bad luck with this coffee maker
I really want to love this. It never turn off. I doesnot work no more.
Customer review from cuisinart.com
Response from cuisinart.com
We’re very sorry your coffee maker isn’t functioning properly and appreciate you bringing this to our attention. Please try unplugging it for a few minutes before restarting, but we understand this shouldn’t be happening. For direct assistance, please call us at 1-800-726-0190 so we can help resolve this.