Received this Single Serve Brewer nearly two years ago. It worked quite well and I was very happy with it and used it frequently. It came with a two year warranty and unexpectedly stopped working about a month before the warranty expired. When I called customer support, they walked me through making a diagnostic and determined that the unit could not be repaired. They were friendly, helpful, and did not hesitate to say I would receive a new replacement. True to their word, the new unit arrived within a week and has been working great since then (two months now).