SS-20 Coffee Center 10-Cup Thermal Coffeemaker & Single-Serve Brewer
Product details
Web ID: 9535115Poor design and faulty QC
Would love to not have to get rid of or throw out this machine we purchased less than a year ago. It leaks water everywhere every time we try to make a single serve cup dribbles water as it’s brewing and I have to clean the counter up or put a towel underneath the entire machine to soak up water. It’s a mess every time. I agree with other people who complained about the inconvenience or difficulty filling the reservoir to make coffee in the carafe. Not only is it difficult to brew coffee, but it is hard to clean.
Customer review from cuisinart.com
Response from cuisinart.com
Hello- We are so sorry to hear about the trouble you've had with your Coffee Maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900340931. If you email us, please use the subject line ‘Cuisinart Review’. -Cuisinart Consumer Care Team
Great Second Edition!
This is a replacement unit for one I have had for six years. We love the pot/single cup combo and use each one every day.
Recommends this product
Customer review from cuisinart.com
Good Coffee Maker, BUT
The coffee maker works as advertised and produces good coffee. The ease of making a single cup is very nice. One complaint with this unit and all Cuisinart coffee makers we have owned is how awkward it is to fill it with water. Using the carafe is impossible without spilling water everywhere. I've resorted to using another container and a funnel to get the water where it belongs. Whoever designed these must not have tried to fill them with water.
Customer review from cuisinart.com
Great coffee maker
I love the ease of having an appliance that brews coffee plus uses single cup servings. Takes up less counter space. The thermal pot keeps coffee hot without constantly heating it up.
Recommends this product
Customer review from cuisinart.com
Don’t Buy!
I have had this coffee maker less than two years and it is already broken. I have loved all of Cuisinart products but I feel like they are not the same quality as they have been in past years. I have bought a toaster that lasted for over ten years and other products of theirs have done well. This is the third product I have bought that did not last. Three times .. you’re out. Going forward I am using a different brand. So disappointed
Response from Product Expert
Hello- Thank you for taking the time to share your review with us about your Cuisinart item. We have taken note of the information you shared about the unit as we are always looking to make products that exceed expectations. We always appreciate our consumers reaching out to us about ways we can improve.
No WONDER it was DISCONTINUED!!!
No WONDER it was DISCONTINUED!!! It was to be my 3rd Cuisinart coffee center, the other 2 having outlived their expected lives. I did not realize, nor was it very clearly pointed out,that it's the CARAFE that keeps the coffee warm, and not the hotplate! The carafe was so hard to clean (couldn't put hand inside to clean. Needed a dish rag and wooden spoon to get in there!). They wouldn't take it back. Putting it in garage sale.
Customer review from cuisinart.com
Response from cuisinart.com
Hello- Thank you for taking the time to share your review with us about your Cuisinart. We have taken note of the information you shared about the unit as we are always looking to make products that exceed expectations. We always appreciate our consumers reaching out to us about ways we can improve.
Need larger carafe
I would have preferred a 12 cup carafe coffee maker but it seems Cuisinart only makes a 12 cup with a glass pot and a heating element. They should increase the carafe size to 12 cups
Customer review from cuisinart.com
Wonderful coffee maker
I heard thar Cuisinart was a great coffee maker. It is. Not only can I brew coffee, it also uses kcups or I can make espresso. It has all the bells and whistles. I absolutely love it!!
Recommends this product
Customer review from cuisinart.com