Gazelle S Stroller
Product details
Web ID: 1159364045 reviews
Sehr zufrieden
Toller Spaziergang, sehr einfach zu benutzen
Customer review from CYBEX Europe
Response from CYBEX Europe
Vielen Dank für dein Feedback! Wir wissen es sehr zu schätzen, dass du dir die Zeit genommen hast, deine Erfahrungen mit uns zu teilen. Dein Vertrauen ist uns sehr wichtig.
General opinion about the stroller and the additio
The quality of the materials is top notch. We'll see how it goes over time, whether it stays in the same shape and properties. But! I don't understand why a premium stroller has hard wheels! The stroller shakes a lot when there are bumps in the road and even more so when there are rocks, etc. Other than that, the stroller and seat are top notch. Well thought out. We carry two children on the stroller: 2.2 years and 2 months.
Recommends this product
Customer review from CYBEX Europe
Love the pram but toddler seat keeps on breaking
We got the pram in Aug 2022 and a few months after the white button to recline the toddler seat broke (we could no longer recline it). It was replaced and 1 month later we had exactly the same issue. We are now not been offered a replacement which is very disappointing. Sounds like this is a very common issue (plenty of reviews on this specific issue + the same happened to friends with the same pram!).
Recommends this product
Customer review from CYBEX Europe
Response from CYBEX Europe
Hi July, we are sorry to hear that you are having a negative experience with your CYBEX stroller. In order to provide you the best possible feedback regarding your concern, please could you send us photos and a detailed description via our contact forms so we can easily involve the child safety and product teams: cybex-online.com (down the page in section Contact Us)
Handling of the Stroller
The stroller does not operate well when there is weight in the front. For example, the seat is rated to 50lbs. When the seat is placed in the front position with our toddler who is less than 50lbs, the stroller does not steer well nor does it navigate a crack or bump in the sidewalk at all.
Recommends this product
Customer review from CYBEX US
Response from CYBEX US
We are sorry to hear of your disappointment in the product and would love the opportunity to help you. Please reach out to our ParentLink team at 877-242-5676. Our friendly staff will be glad to help in any way they can.
So functional
I got this stroller over the summer at my baby shower and I use it EVERY time we leave the house. I rarely bring just my sons car seat with me anywhere. It’s easier to use the stroller than to lug around his heavy car seat! I was able to push my infant, and my friends 1 year old son around in the dead of the Alaskan winter no problems.
Recommends this product
Customer review from CYBEX US
Not Impressed Overall
I did lots of research on strollers prior to purchasing this one and felt really confident about the purchase. It checked all of my boxes. Unfortunately, it has left me pretty disappointed for the price. The threads on the handle are unraveling, the carseat attachment pieces are hard to get to release the carseat, the stroller tends to pull. It is already showing lots of wear after just a few months of use. Regretting the purchase at this point.
Customer review from CYBEX US
Response from CYBEX US
We are sorry to hear of your disappointment in the product and would love the opportunity to help you. Please reach out to our ParentLink team at 877-242-5676. Our friendly staff will be glad to help in any way they can.
Faulty toddler seat (on more then one occasion)
I’m very disappointed with the toddler seat which stopped reclining shortly after I purchased it. I contacted customer service, who graciously replaced my order in a timely fashion. However, shortly after - the replacement toddler seat failed me again. I find this disappointing given the price point.
Customer review from CYBEX US
Response from CYBEX US
We are sorry to hear you had another issue with the product. Please reach back out to ParentLink at 877-242-5676 so a representative can assist.
beautiful design/concept but needs improvements.
beautiful design and concept but it's not very practical. Not easy to open and close specially in the middle of winter when you're getting it out of the trunk. I've also been waiting for my car seat adapters for over two months now and still have not received it. pieces and add one are not easy to find.
Customer review from CYBEX US
Response from CYBEX US
We are sorry to hear of your disappointment in the product and would love the opportunity to help you. Please reach out to our ParentLink team at 877-242-5676. Our friendly staff will be glad to help in any way they can.