Dedica EC680 15-Bar Pump Espresso Maker
Product details
Web ID: 164193431 reviews
Not up to par
I only had this machine about a month and a half and it has had different issue after issue. First it would not brew Preso grind because it was too fine for the machine to be able to pump through it. Then we ground the coffee beans, fine, and it then stuck to the top of the machine and came out the seal. This particular machine either has issues or this model as a whole is just not adequate.
Customer review from De'Longhi
Response from De'Longhi
Hello, We’re sorry to hear about your experience. We understand how frustrating it is when a product doesn't meet your expectations. We take all customer feedback seriously. Please know that we strive to provide quality products and support. We apologize for any inconvenience this has caused. If you would like assistance, please reach out to us so that we can explore possible solutions or offer further support. Please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support - click to chat at the bottom right. We value you as our customer and look forward to resolving this matter promptly.
Great Espresso Machine
I love this espresso machine. It was super easy to set up with the manual and I’ve been using it daily since I got it a month or two ago!
Recommends this product
Customer review from De'Longhi
Doesn’t work
just avoid! if your coffee machine does not work you have to spend time and your money to return the item
Customer review from De'Longhi
Response from De'Longhi
Hello, Thank you for your review. We’re sorry to hear about your frustration with the return process. We understand how inconvenient it can be to spend additional time and money when a product doesn't work as expected. Your feedback is important, and we are continuously working to improve both our products and our support experience. If you’re still in need of assistance, please contact us at 1-800-322-3848, Monday through Friday from 9 a.m. to 8 p.m. We’d like the opportunity to help resolve the issue.
Great Little machine w/o busting budget.
Once dialed in I have move my coffee to the next level. I had a Mr. Coffee ECMP50 which does produce good coffee surprisingly. They are out of production. I tried a couple other brands of Chinese origin with no luck in the result. Out of the box this machine was on equal to what I had been drinking. A good starting point. I strongly suggest using an unpressurized basket. Once I had installed one and dialed in my grind, my coffee took a leap forward in flavor. A 5 star rating was held back because the machine only came with pressurized baskets. I also switch to a bottomless handle for the basket so I could fit a tall mug. I do not froth so I cannot voice an opinion on the steam wand. Overall - there is good reason why this consistently good ratings.
Recommends this product
Customer review from De'Longhi
Second one of these, but shouldn’t it be hotter?
We had our first one of these for three years and loved it until the heating element failed. We bought a second one and I was surprised to find that it’s only brewing at 175 degrees. The DeLonghi website and others say that espresso should be brewed at 197 degrees. I’m using a Thermapen which is highly accurate and I used a second thermometer to verify. I’ve measured the water coming out on its own (no espresso) and a cup of espresso brewed with an ESE pod and am getting the same temperature. I have the temperature setting on the highest setting and I have double and triple checked that setting.
Customer review from De'Longhi
Horrible 2-part Portafilter.Cloggs & Hard to Clean
I've had this unit for 2+ years now and cleaning the portafilter is horrible. It has an insert with a rubber seal around it, which sometimes let's grounds through and plugs the lower portion with a the single pinhole. I've had to trash so many shots because of the clogged pinhole. Sometimes I have to use a needle to clear pinhole. Then when trying to tap the spent grounds out, the small little portafilter disc falls out into my grounds and I have to dig it out with my hand which is messy. And, I have to fully clean the entire filter every time. I bought this unit because my brother had one, however he didn't have the two-part portafilter basket. Also, the portafilter basket is too tall and doesn't fit underneath my rochillo grinder portafilter holder. Eventhough the unit still functions and makes good espresso, I'm going to trash it because of the clogs and messiness.
Customer review from De'Longhi
Response from De'Longhi
Hello, Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-800-322-3848. Thank you.
Could be better
The machine is making good cofee and it seems to be sturdy after daily use for about 8 months. Not difficult to use. A bit noisy overall but very high noise when frothing milk. Frequent cleaning required with descaling solution even using filtered water all the time. The portafilter has removable cup filters and it is easy to get your skin jammed in between the metal parts when you insert the cup into the portafilter. So be VERY careful. I got red skin a couple times because the portafilter and cup filters were not designed user friendly. The water tank is made of cheap plastic and could have a better water level indicator. Overall it is a good machine but next time I will consider buying something better.
Customer review from De'Longhi
Response from De'Longhi
Hello, Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference. Thank you.
A pod machine masquerading
clever adaptation of pod technology to a faux espresso machine. Simple minded operation for those who want a simple minded way of getting a reasonable cup of coffee using their own beans. the shoddy plastic housing covers an okay 15 lb boiler that like a pod machine, heats quickly and delivers a measured shot. Just don't have expectations that DeLonghi will stand behind this product if anything goes wrong and trying to return it will cost you. Could give you pause if you want to try the high priced stainless steel real espresso makers.
Customer review from De'Longhi
Response from De'Longhi
Hello, Thank you for leaving your comment. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when (designing our units/creating our policies) and we will be sure to notate your observations for future reference. Thank you.