Dedica EC680 15-Bar Pump Espresso Maker
Product details
Web ID: 1641934Ratings & Reviews
12 customer images
Tough love
Tough to push coffee handle pod onto machine, like super tough
Customer review from De'Longhi
Response from De'Longhi
Thank you for leaving your feedback, Kdee. We try very hard to make every customer’s experience enjoyable, and we regret not being able to fully meet your expectations this time. We appreciate your feedback about your unit's handle pod. We consider every concern when designing our units or creating our policies, and we will note your observations for future reference.
It's a workhorse!
This is my 3rd Dedica Manual Espresso Machine. The original one from about 7 years ago is still working perfectly, but I recently gave it to my daughter. The second one is going to a vacation home and the new one is for my everyday use. Love love love it! It’s a workhorse!
Recommends this product
Customer review from De'Longhi
Not up to par
I only had this machine about a month and a half and it has had different issue after issue. First it would not brew Preso grind because it was too fine for the machine to be able to pump through it. Then we ground the coffee beans, fine, and it then stuck to the top of the machine and came out the seal. This particular machine either has issues or this model as a whole is just not adequate.
Customer review from De'Longhi
Response from De'Longhi
Hello, We’re sorry to hear about your experience. We understand how frustrating it is when a product doesn't meet your expectations. We take all customer feedback seriously. Please know that we strive to provide quality products and support. We apologize for any inconvenience this has caused. If you would like assistance, please reach out to us so that we can explore possible solutions or offer further support. Please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support - click to chat at the bottom right. We value you as our customer and look forward to resolving this matter promptly.
Great Espresso Machine
I love this espresso machine. It was super easy to set up with the manual and I’ve been using it daily since I got it a month or two ago!
Recommends this product
Customer review from De'Longhi
Great Espresso Machine
I love this espresso machine! It was super easy to set up and I’ve been using it daily for a month or two with no issues, and enjoying my fresh espresso!
Recommends this product
Customer review from De'Longhi
Doesn’t work
just avoid! if your coffee machine does not work you have to spend time and your money to return the item
Customer review from De'Longhi
Response from De'Longhi
Hello, Thank you for your review. We’re sorry to hear about your frustration with the return process. We understand how inconvenient it can be to spend additional time and money when a product doesn't work as expected. Your feedback is important, and we are continuously working to improve both our products and our support experience. If you’re still in need of assistance, please contact us at 1-800-322-3848, Monday through Friday from 9 a.m. to 8 p.m. We’d like the opportunity to help resolve the issue.
Great Little machine w/o busting budget.
Once dialed in I have move my coffee to the next level. I had a Mr. Coffee ECMP50 which does produce good coffee surprisingly. They are out of production. I tried a couple other brands of Chinese origin with no luck in the result. Out of the box this machine was on equal to what I had been drinking. A good starting point. I strongly suggest using an unpressurized basket. Once I had installed one and dialed in my grind, my coffee took a leap forward in flavor. A 5 star rating was held back because the machine only came with pressurized baskets. I also switch to a bottomless handle for the basket so I could fit a tall mug. I do not froth so I cannot voice an opinion on the steam wand. Overall - there is good reason why this consistently good ratings.
Recommends this product
Customer review from De'Longhi
Second one of these, but shouldn’t it be hotter?
We had our first one of these for three years and loved it until the heating element failed. We bought a second one and I was surprised to find that it’s only brewing at 175 degrees. The DeLonghi website and others say that espresso should be brewed at 197 degrees. I’m using a Thermapen which is highly accurate and I used a second thermometer to verify. I’ve measured the water coming out on its own (no espresso) and a cup of espresso brewed with an ESE pod and am getting the same temperature. I have the temperature setting on the highest setting and I have double and triple checked that setting.
Customer review from De'Longhi