Dial II 76" Apartment Sofa with 4 Toss Pillows
Product details
Web ID: 4473775Buyer beware
TERRIBLE FABRIC!!!!!!! PILLING LIKE CRAZY AND LOOKS DIRTY W IN 2 YEARS OF PURCHASE. COULDN’T BE MORE DISSATISFIED.
Nice Style - Poor Fabric
I agree with the other reviewers that this fabric pills easily. Additionally, the Driftwood color that I purchased absorbs dye from clothing. We have had the sofa for a year and have had the set covers replaced already. I have put a throw over the cushions to prevent further discoloration. This is not something that I am happy with for a new sofa of this price. I have buyers remorse for purchasing this item.
Response from The Macy's Team
Dear Valued Customer: Thank you for your feedback on the Dial II Apartment Sofa you purchased. This will help us improve our products going forward. Sincerely, Macy’s Customer Service
Defective Fabric
Similar to the other reviews, the fabric on this couch pills within a matter of days. We had the fabric covers replaced within the first few months of purchase, but the replacement fabric pilled as well. Thankfully, we have great customer service at our Macy's store, and we are getting the issue resolved. I do hope they discontinue selling this fabric to other people or address the issue with their vendor.
Response from The Macy's Team
Dear Valued Customer: Thank you for your feedback on the Dial II Sofa you purchased. The pattern Signal is one of our most popular selling textured plains. It is constructed of 100% polyester and passes 60,000 double rubs in testing for abrasion which is double the standard. We have researched your piling issue with our manufacturer and have found that this is not inherent to the sofa yet cause by contact with an external fabric such as a throw blanket or clothing. We value your opinion - because of you our customer’s shopping experience is improved. Please feel free to call us at 1-800-BUYMACY with any questions. Sincerely yours, Macy’s Customer Service
Not quality fabric ...
The couch is comfortable, but the fabric started pilling just weeks after we purchased it. The plastic under the cushion covers also causes visible wrinkles.
Response from The Macy's Team
Dear Valued Customer: Thank you for your feedback on the Dial II Sofa you purchased. The pattern signal is one of our most popular selling textured plains. It is constructed of 100% polyester and passes 60,000 double rubs in testing for abrasion which is double the standard. We have researched your piling issue with our manufacturer and have found that this is not inherent to the sofa yet cause by contact with an external fabric such as a throw blanket or clothing. We value your opinion because of you our customer’s shopping experience is improved. Please feel free to call us at 1-800-BUYMACY with any questions.
Love... but fabric is pilling
I love the style of this couch, which was purchased last August. After only 10 months of light use, the fabric has begun to pill really badly. And feathers are constantly coming out of the pillows. I am really disappointed and am working on filing a claim as it looks so much older than it is.