Dial II 89" Sofa with 4 Toss Pillows
Product details
Web ID: 44737732 more great couches from Macy's
13 years ago we bought 2 similar couches from Macy's. They still looked like new but we changed our styles and colors so we replaced them. Our new couches are of the same fine quality and delivery was a breeze.
Awful fabric!
We purchased this couch with matching arm chair - a big purchase for us. Although both pieces are comfy, they started pilling within a couple months. And they were only used by two adults, my husband and I. When I called Macy’s they said it was a defect in that particular couch so they replaced the couch. I requested different fabric but they would not allow that. So of course since the replacement had the same fabric it started pilling again within a couple months. I would not recommend purchasing, it will look awful within a few short months with minimal use. We’re super disappointed.
Response from The Macy's Team
Dear Valued Customer: Thank you for your feedback on the Dial II Sofa you purchased. Please send an email to MCHDCustomerResolution@macys.com with your order details so that we can research your order. We look forward to serving you. Sincerely, Macy’s Customer Service
Horrible...stay away from this sofa
This is by far the WORST sofa we’ve owned. This material is awful, it pills after 30 days. Macy’s exchanged one full set ( sofa/chair/ottoman) and 30days in, guess what...same thing...pilling. Stay away....you’ve been warned. I’m so mad we wasted our money on this!,,,
Response from The Macy's Team
Dear Valued Customer: Thank you for your feedback on the Dial II 89" Sofa with 4 Toss Pillows you purchased. Please send an email to MCHDCustomerResolution@macys.com with your order details so that we can research your order. We look forward to serving you. Sincerely, Macy’s Customer Service
Comfortable but poor quality
We ordered and received this couch two months ago and while it is deep and comfortable, the fabric is such poor quality that both seat cushions have pilled to the extreme. Our new couch looks worn like an old sweater that has fuzz all over it. Considering this was not an inexpensive sofa, we are extremely disappointed.
Comfy couch
This couch is very comfortable and seems well made. Only issue to note is that the stock fabrics are a bit wrinkly. Not a major issue since I like the couch for its comfort, price, and style, but not as neat as it could be. If you can wait for a custom color, I would look into one of the Doss fabrics, such as Nickel, which is a nice grey color. I got it in the Stone color, which is a light to medium grey. Overall, I would recommend. I like the high back where you can rest your head, the rolled arms for lying down, and the depth of the couch if you want to sit with your feet on the couch.
Amazing couch!
Couch is huge, deep and very comfortable! It looks larger in our space than the show room
Love this sofa
Arrived when expected. Great sofa. Very comfortable. Easy to nap during football. Long enough for my husband who is 6'4". Gloria was great at answering questions and follow up.
Nice Couch
I like this cozy couch quite a lot. My only complaint is the plastic waterproof pillow covers for the inserts. They are not very comfortable so I had to order new inserts for the throw pillows.