3" Gel Swirl Memory Foam Mattress Topper, Queen
Product details
Web ID: 102035121 review
Not properly expanding
The instructions say to open it and place it on a flat surface for 48hrs. I opened mine and it's been open and on a flat surface for almost a week and it has not fully expanded. Many parts of it is still flat. I'm uncertain what to do at this point. I refuse to put it on my bed this way but idk if I can force back in the box to return it for a replacement. I hate returning items that takes too much energy, time and effort.
Response from Lucid
Hey De,
We are sorry that this mattress topper has not fully expanded after a week.
This topper should have fully and evenly expanded within 48-hours of being opened. Since this is not the case for you, we will gladly help you get a replacement topper or work with you to find another solution.
Please email us at: online@lucidmattress.com with proof of purchase and pictures of the topper so we can quickly assist you. We value you as a customer and care about your satisfaction.
Thank you!
Lucid. Beds for the Whole Family.