Airwrap i.d. multi-styler Straight+Wavy | Ceramic Pink/Rose Gold
Product details
Web ID: 21120450552 reviews
Curls fall out immediately waste of time and money
Customer review from Dyson
It really dry out tremendously my hair and the medium temperature is not stable and it is increasing becaming very hot. I’ll most likely returning it, I am worry it already ruin my hair
Customer review from Dyson
Response from Dyson
Thank you for your feedback. We regret that the temperature stability and drying performance of the tool did not meet your expectations. We understand the importance of maintaining the health and integrity of your hair, and we take concerns about overheating and potential damage very seriously. We appreciate you bringing this to our attention and remain committed to helping you find a solution. If you are willing, we would be glad to offer guidance on optimal heat settings for your hair type, tips for protective styling, or a review of the product's performance. Please contact our chat or voice support team for assistance. Your satisfaction is important to us, and we are dedicated to ensuring that your styling tools operate safely and effectively. We value your trust and look forward to improving your experience.
happy purchase
i bought this abouttt a month ago and at first i was worried about it because i had little experience with curling my hair, but the dyson makes it so easy and usable for a beginner.
Recommends this product
Customer review from Dyson
Response from Dyson
Thank you for your review! We're so glad to hear the Dyson has made styling easier for you. It’s great to know you’re gaining confidence and enjoying the experience!
airwrap id
Because there’s no example or visual guide included, it takes trial and error to figure out what works. Some results are good—but I wasted a lot time and product because I used wrong settings or attachment combinations and the curl did not hold. I found myself spending time hunting YouTube and Instagram tutorials to understand even the basics-not my favorite thing to do. It’s an expensive device. Part of paying more is expecting better user support—detailed instructions, helpful guides, and clear matching of attachments to styles.
Customer review from Dyson
Response from Dyson
Thank you for sharing your feedback. We are pleased to hear that you have achieved positive results with the device, as delivering effective styling outcomes is central to our commitment. We regret that the lack of visual guides and detailed instructions made it difficult to get started, resulting in trial and error and unnecessary product use. We understand the importance of clear, accessible support, especially for a premium styling tool, and appreciate you bringing this to our attention. If you are open to it, we would be glad to explore ways to enhance your experience, whether through curated tutorials, guidance on attachment selection, or personalized styling tips tailored to your hair type and goals. Please contact our chat or voice support team, and we will be ready to assist you. Your satisfaction matters to us, and we remain committed to helping you get the most from your Dyson styling tools. We value your input and look forward to supporting your continued success.
Not enough power
The curling wand doesn’t grab my hair well. I used a friends and hers was way better. Mine isn’t great
Customer review from Dyson
Response from Dyson
Thank you for sharing your feedback. We regret to hear that your curling barrel is not performing as expected, especially in comparison to your friend’s experience. We understand how important consistent results are when using styling tools, and it can be frustrating when your device does not meet expectations. Several factors may affect how well the barrel grips and curls hair, such as hair type, section size, heat settings, or barrel condition. If you are open to it, we would be glad to help improve your experience through tailored styling techniques, usage guidance, or a check to ensure your device is functioning correctly. Please contact our chat or voice support team, who are ready to assist you. Your satisfaction is important to us, and we remain committed to helping you get the most from your styling tools. We value your feedback and appreciate your role in helping us enhance our products and service.
The i.d version is amazing
I have always wanted the Dyson airwrap since it was first released. My friend let me borrow hers years ago. It was easy to use and I had such high hopes. My hair isn’t great at holding a curl or much volume so although it looked nice, it did not last an hour. So I decided it wasn’t for me and that was that. Fast forward to 2025 and again, I borrowed the i.d from a friend and WOW. Dyson have massively improved this over the years. I knew instantly it was better. I didn’t even put any product in my hair and I woke the next morning with it looking virtually the same. That sealed the deal and managed to get a really good deal on the I.d. Yes, this is really expensive but I use it daily. There is so much you can do with your hair at speed. It takes next to no time, especially if you use it with the app which, I thought was a bit gimmicky but it’s actually amazingly clever, consistent and quick. I love it. I am jealous there is a newer version as I want that straightener attachment but that’s a lot heavier priced which I just couldn’t warrant.
Recommends this product
Customer review from Dyson
Very bad experience
I was really excited to try the Dyson Airwrap ID, but I didn’t even get the chance to use it. Straight out of the box, the device wouldn’t turn on. The filter light was on, but the machine simply wouldn’t work. I followed all the troubleshooting steps and even checked online, but nothing helped. It’s incredibly frustrating to spend this much money on a high-end product and have it malfunction right away — literally on the first day, before I could even test it. I had to go through the inconvenience of sending it back, which was very disappointing. I expected much better from Dyson in terms of quality control. This experience makes me very hesitant to reorder.
Customer review from Dyson
Response from Dyson
Thank you for sharing your feedback. We regret that your experience with the Dyson Airwrap ID did not meet expectations, particularly due to the device failing to power on upon initial use. We understand how disappointing and frustrating it must have been to encounter a malfunction with a premium product before having the opportunity to use it. This is not the standard of experience we strive to deliver, and we appreciate you bringing this matter to our attention. We sincerely apologize for the inconvenience caused by the return process and the disruption it may have caused. Quality control remains a top priority, and your input is valuable in helping us improve. If you are willing, we would be pleased to assist further, whether by ensuring your next experience is seamless, providing setup guidance, or identifying the most suitable resolution. Please contact our chat or voice support team, and we will be ready to assist you. Your satisfaction is important to us, and we remain committed to delivering the performance and reliability expected from Dyson. Thank you once again for your feedback.
So far so good! It makes styling my hair so much easier and saves me so much time!
Recommends this product
Customer review from Dyson