EFFY® Blue Topaz Emerald-Cut Band (9-1/3 ct. t.w.) in 14k White Gold
Product details
Web ID: 11873481Gem fell off. Still waiting for replacement!
One of the gems fell off less than 1 month after buying, and I’ve been trying to get a replacement since November 2023. Customer service is terrible!!!! although the ring is beautiful.
Effy ring
Beautiful Effy ring
A stone fell out in less than a year. This is way too expensive for that to happen! Not sure what to even do with it now.
Response from The Macy's Team
Dear Valued Customer: Thank you for your interest in the Effy Blue Topaz Emerald-Cut Band. We understand your jewelry needs a repair. At Macy’s we work with a jeweler who can provide you an estimate for the work that is required. Visit https://macys.myjewelryrepair.com to start the process. We appreciate you giving us a chance to make this right. Sincerely, Macy’s Customer Service
Pretty but terrible quality
While the product was really beautiful, less than three weeks of normal wear resulted in two of the stones falling out. For the price of the product, you would think it would be better quality. However, macys handled the situation really well! I was able to send the ring back for a full refund.
Response from The Macy's Team
Dear Valued Customer, Thank you for your valuable feedback. We understand the product didn't work for you. We apologize for any inconvenience you may have experienced. We will pass this note along to our development team. Sincerely, Macy’s Customer Service