EFFY® Emerald & Diamond Small Earrings in Sterling Silver (Also available in Sapphire and Ruby)
Product details
Web ID: 15797152Gorgeous Earrings, Poor Clasp Design
I recently purchased a pair of Sapphire and Diamond earrings from Effy through Macy’s online, after seeing the same pair in-store. The store item was defective and wouldn’t latch properly, so I thought ordering a new one online would solve the problem. Unfortunately, the earrings I received had the exact same issue — the latch does not secure properly, which makes them very easy to lose. For a piece of fine jewelry at this price point, I expected better quality and functionality. It’s disappointing that such a beautiful and elegant piece would have such a major flaw. I love the design and the stones are stunning, but the risk of losing them due to poor clasp design makes it difficult to wear them with confidence. I hope Effy addresses this issue seriously — quality should reflect the price.
Effy Sapphire and diamond small earrings
Lovely earrings in a darker shade of blue; the hinge hoop closure is sturdy and clicks in place!
Earings
Very nice and looks charming
Recommends this product
Stones were very pale.
We were very disappointed with the quality of the earrings. We have bought many Effy items and thought they were a quality seller.
Response from The Macy's Team
Dear Valued Customer, Thank you for your interest in the EFFY® Emerald & Diamond Small Earrings in Sterling Silver (Also available in Sapphire and Ruby). We understand you are not satisfied with your selection. If you are still within the time frame of the return policy, we will work with you for the return of this item, or you can visit your local Macy's to exchange for a new piece or something that better suits your needs. We want you to be satisfied with your purchase. Sincerely, Macy’s Customer Service