Plus Size Cap Sleeve Mesh Midi Dress
Product details
Web ID: 20500209Macys has TERRIBLE customer service
I ordered this dress. They sent it to the wrong address. When I asked them to correct it they said, "Thank you for your recent inquiry concerning your order. After careful consideration of your claim, we regret to inform you that your request for a credit or reshipment has not approved. As a retailer, we must balance the needs of our customers with the responsibility of protecting our business and our brand. Therefore, we are upholding our decision. While the outcome of this matter may be disappointing, we hope you understand the logic behind it. " I don't understand how not fixing your error is protecting your brand, unless that is what you are going for. Macys is steadily going down in quality and customer service. Please save yourself the headache and shop elsewhere.