Emerald (5/8 ct. t.w.) & Diamond (1/20 ct. t.w.) Butterfly 18" Pendant Necklace in 14k Gold
Product details
Web ID: 10970991A butterfly flop
This is the second necklace that I bought at Macy’s through the mail and The chain started turning colors about three months after I had it and I was unable to return it. I thought it’s just a flaw, but I ordered the second necklace the Emerald and it was so cheap looking the chain was so tiny that you can hardly see it on your skin and the little butterfly was, so tiny and cheap. It was all cheap cheap. I will never buy jewelry from Macy’s again.
Response from The Macy's Team
Dear Valued Customer: Thank you for your feedback. Jewelry requires meticulous care to maintain its sparkle and integrity. Even with meticulous care, jewelry can experience wear and tears. We understand your jewelry needs repair. At Macy’s we work with a jeweler who can provide you with an estimate of the work that is required. Visit https://macys.myjewelryrepair.com or any Macys store closest to you to start the process. We appreciate you giving us a chance to make this right. Sincerely, Macy’s Customer Service