Enchanted Disney Diamond Dragon Mulan 18" Pendant Necklace (1/20 ct. t.w.) in 14k Gold
Product details
Web ID: 109737347 reviews
Special Necklace
I loved this necklace with my whole life. My boyfriend gave it to me more than two years ago. However, I unfortunately lost it after I took it off when I was at the pool in hopes that I would keep it safe that way. Please restock this necklace. I must have it again.
necklace
too small
Response from The Macy's Team
Dear Valued Customer, Thank you for your interest. We understand you are not satisfied with your selection. If you are still within the time frame of the return, we will work with you for the return of this item, or you can visit your local Macy's to exchange for a new piece or something that better suits your needs. We want you to be satisfied with your purchase. Sincerely, Macy’s Customer Service
I made a mistake and did not buy the extended warranty. This necklace broke 3 times. I opened a Macys credit account and Macy's will not fix it. It was a graduation gift for my daughter.
Response from The Macy's Team
Dear Valued Customer: Thank you for your interest in the . We understand your jewelry needs a repair. At Macy’s we work with a jeweler who can provide you an estimate for the work that is required. Visit https://macys.myjewelryrepair.com to start the process. We appreciate you giving us a chance to make this right. Sincerely, Macy’s Customer Service
too small
Way too small for the price. the quality looks decent, but it's tiny.
Response from The Macy's Team
Dear Valued Customer, Thank you for your interest in the Enchanted Disney Diamond Dragon Mulan 18" Pendant Necklace (1/20 ct. t.w.) in 14k Gold. We understand you are not satisfied with your selection. If you are still within the time frame of the return, we will work with you for the return of this item, or you can visit your local Macy's to exchange for a new piece or something that better suits your needs. We want you to be satisfied with your purchase. Sincerely, Macy’s Customer Service
Would not recommend
The necklace is nice small and delicate. After 1 week of wearing it, two small Dimonds fell off (dragon's eyes Dimond fell and the last diamond on the dragon's tail fell). I'm not sure how it fell off, as I do not do any rough activities or movements.
Response from The Macy's Team
Dear Valued Customer: Thank you for your interest in the Enchanted Disney Necklace. We understand your jewelry needs a repair. At Macy’s we work with a jeweler who can provide you an estimate for the work that is required. Visit https://macys.myjewelryrepair.com to start the process. We appreciate you giving us a chance to make this right. Sincerely, Macy’s Customer Service
Same thing happen to my daughters necklace. She went to take it off and the chain broke, This was her graduation gift.:(
Response from The Macy's Team
Dear Valued Customer, Thank you for your feedback, it's very much appreciated as we are always trying to improve our products. We understand that the chain broke on your Enchanted Disney Diamond Dragon Mulan Pendant Necklace. If you are still within the time frame of the return policy, we will work with you for the return of this item, or you can visit your local Macy's to exchange for something that better suits your needs. Again, your feedback is very much appreciated! Sincerely, Macy's Customer Service
Broke after two days
I'm so disappointed because I opened a Macy's card just for this necklace I had wanted it for so long just for it to break on its own! I was doing my makeup and it slipped right off me very disappointed
Recommends this product
Response from The Macy's Team
Dear Valued Customer, Our team would like to look into this for you. Please send us an email at customerquestions@macys.com with your full name, phone number, address, and the product’s web id, 10973734, so we can do so. Thank you! Kerry at Macy’s