Erith Leather Lay Flat Power Recliner
Product details
Web ID: 65104472 reviews
Do not buy!
It is a beautiful looking chair. But that is where it ends. I have very acute rheumatoid arthritis and needed a power recliner. I bought this and for about 4 days it worked wonderfully. Then it stopped completely dead. I tried unplugging, plugging in etc. Nothing. I called Customer Service who though very polite - said no one could come to look at it for 3 weeks. As a long time Macy's customer for just about everything - this is very disappointing. A brand new chair that is useless. A friend bought hers from another store when the same thing happened (not the same chair, but a power recliner) and they sent out a replacement chair the next day. That is Customer Service!
Response from The Macy's Team
Dear Valued Customer: Thank you for your feedback on the Erith Recliner you purchased. We apologize for the wait time for the new recliner to arrive. Once you have had the chance to try out the new recliner, be sure to let us know your experience. We look forward to hearing from you. Sincerely, Macy’s Customer Service
Beautiful and comfortable
I purchased this a few months ago and I have been extremely happy with it. I placed a special order for a Sapphire Blue one and it is gorgeous and well made. This recliner is very comfortable and I have fallen asleep in it on more than one occasion. It has become my favorite chair.